We were unable to validate your serial number. ...

[Xaver Luderböck]

I got an email that I could update to Nitro 14. When I tried (several times) with my seriel-number 5049..., I got the message "We were unable to validate your serial number ..."

Please, can You help me?

Thank You

X. Luderboeck

[Reymund Oyong]

Greetings @Xaver Luderböck

Thank you for reaching out through our Community Forums!
Please provide the serial number that you would like to upgrade to version 14. 

Kind regards, 

[Jim Hetchler]

Same issue here.  How do I get my serial numbers since when I look it up only the first 6 digits show up?  They are: 504999.

 

Edited June 20, 2023 by Jim Hetchler

[Xaver Luderböck]

On 6/20/2023 at 6:13 PM, Reymund Oyong said:

Greetings @Xaver Luderböck

Thank you for reaching out through our Community Forums!
Please provide the serial number that you would like to upgrade to version 14. 

Kind regards, 

Here Is my serial number: 50497**************.

Kind regards

X. Luderböck

Edited June 26, 2023 by Reymund Oyong
Hide Serial number

[Reymund Oyong]

Greetings @Xaver Luderböck

I have sent you a direct message about your options to upgrade that license to version 14. 
Please check your inbox here in Community Forum. 
 

Kind regards, 

Edited June 26, 2023 by Reymund Oyong
Edit sentence construction

[Reymund Oyong]

Greetings @Jim Hetchler

Thank you for reaching out through our Community Forums!

I have sent you a direct message about the details of the license under your email address. 
Please check your inbox here in Community Forum.

Kind regards, 

[Xaver Luderböck]

8 hours ago, Reymund Oyong said:

Greetings @Xaver Luderböck

I have sent you a direct message about your options to upgrade that license to version 14. 
Please check your inbox here in Community Forum. 
 

Kind regards, 

Thank You,

the upgrade worked well!

Greetings

X. Luderböck