Xaver Luderböck Posted June 20, 2023 Report Share Posted June 20, 2023 I got an email that I could update to Nitro 14. When I tried (several times) with my seriel-number 5049..., I got the message "We were unable to validate your serial number ..." Please, can You help me? Thank You X. Luderboeck Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted June 20, 2023 Official Nitronaut Report Share Posted June 20, 2023 Greetings @Xaver Luderböck Thank you for reaching out through our Community Forums! Please provide the serial number that you would like to upgrade to version 14. Kind regards, Link to comment Share on other sites More sharing options...
Jim Hetchler Posted June 20, 2023 Report Share Posted June 20, 2023 (edited) Same issue here. How do I get my serial numbers since when I look it up only the first 6 digits show up? They are: 504999. Edited June 20, 2023 by Jim Hetchler Link to comment Share on other sites More sharing options...
Xaver Luderböck Posted June 23, 2023 Author Report Share Posted June 23, 2023 (edited) On 6/20/2023 at 6:13 PM, Reymund Oyong said: Greetings @Xaver Luderböck Thank you for reaching out through our Community Forums! Please provide the serial number that you would like to upgrade to version 14. Kind regards, Here Is my serial number: 50497**************. Kind regards X. Luderböck Edited June 26, 2023 by Reymund Oyong Hide Serial number Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted June 26, 2023 Official Nitronaut Report Share Posted June 26, 2023 (edited) Greetings @Xaver Luderböck I have sent you a direct message about your options to upgrade that license to version 14. Please check your inbox here in Community Forum. Kind regards, Edited June 26, 2023 by Reymund Oyong Edit sentence construction Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted June 26, 2023 Official Nitronaut Report Share Posted June 26, 2023 Greetings @Jim Hetchler Thank you for reaching out through our Community Forums! I have sent you a direct message about the details of the license under your email address. Please check your inbox here in Community Forum. Kind regards, Link to comment Share on other sites More sharing options...
Xaver Luderböck Posted June 26, 2023 Author Report Share Posted June 26, 2023 8 hours ago, Reymund Oyong said: Greetings @Xaver Luderböck I have sent you a direct message about your options to upgrade that license to version 14. Please check your inbox here in Community Forum. Kind regards, Thank You, the upgrade worked well! Greetings X. Luderböck Link to comment Share on other sites More sharing options...
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