Previous post concerning activation went unanswered

[Kurt Miranda]

I am attempting to move one license from a user's computer to another computer. I used the deactivation tool, verified the serial number against your page and it stated I still have one activation left out of two. I've used the cleanup tool on the new computer and it still isn't allowing me to activate the software.

Using Nitro Pro v12

Edited June 22, 2023 by Kurt Miranda

[Kurt Miranda]

Also, I'm not sure if we are a business user or not. I've only been with this company a little over a year now.

[Leslie V]

Hello @Kurt Miranda

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.
 

[Kurt Miranda]

Hello Leslie,

I was able to get it working. I finally found another thread with an update for version 12 and once installed, it authenticated properly.

Sorry for any inconvenience.