Shannon Harward Posted June 24, 2023 Report Share Posted June 24, 2023 I am unable to activate my Nitro Pro. I am receiving an error that the serial number does not exist when attempting to activate in the program. I logged in, deactivated all active licenses, and pasted the serial number into the activation screen and still receive the same error. Clicking on activation in the help options does not give me an option to open a support ticket. Can someone please assist? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted June 25, 2023 Official Nitronaut Report Share Posted June 25, 2023 Hello @slharward@gmail.com Thanks for your message - I'm happy to assist you. The error message means that the serial number you are trying to activate is for a different version of Nitro PDF Pro. Your serial number is for Nitro PDF Pro 13, please uninstall what you have and get the correct version 13 installer from the page below:https://www.gonitro.com/nps/product-details/downloads After installation, activate with your serial number. Please let me know how that goes. Link to comment Share on other sites More sharing options...
Shannon Harward Posted July 1, 2023 Author Report Share Posted July 1, 2023 That worked! Thank you very much! Link to comment Share on other sites More sharing options...
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