Jump to content

Nitro Pro Activation


Recommended Posts

Shannon Harward
Posted

I am unable to activate my Nitro Pro. I am receiving an error that the serial number does not exist when attempting to activate in the program. I logged in, deactivated all active licenses, and pasted the serial number into the activation screen and still receive the same error. Clicking on activation in the help options does not give me an option to open a support ticket. Can someone please assist? 

  • Official Nitronaut
Posted

Hello @slharward@gmail.com

Thanks for your message - I'm happy to assist you.

The error message means that the serial number you are trying to activate is for a different version of Nitro PDF Pro.

Your serial number is for Nitro PDF Pro 13, please uninstall what you have and get the correct version 13 installer from the page below:
https://www.gonitro.com/nps/product-details/downloads

After installation, activate with your serial number.

Please let me know how that goes.
 

Shannon Harward
Posted

That worked! Thank you very much! :)

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.