Request for Assistance: Lost Serial Number for Nitro Pro Ver. 13.9.1.155) x64

[Hector Alarcon]

Dear Nitro Support Team,

I am a long-time license holder of Nitro Pro Ver. 13.9.1.155) x64 and I am in need of your assistance. Unfortunately, I have misplaced my serial number and I require help to activate the software on my new computer. I kindly request your support in retrieving my lost serial number. Your prompt attention to this matter would be greatly appreciated.

Thank you for your understanding and assistance.

Best regards,

[Reymund Oyong]

Greetings @Hector Alarcon

Thank you for reaching out through our Community Forums!

You can check your Email inbox and look for the email that contains 'Your Nitro PDF Pro order' in the subject line. This email contains the invoice receipt including the serial number. 
You can also send here the email address you used to purchase the license so we can search for its record.
Please note that I am not seeing a license purchase under the email address you use here in Community Forums.

Kind regards, 

[Hector Alarcon]

Dear @Reymund Oyong,

Thank you for your prompt response. Unfortunately, I have been unable to locate the email with the purchase invoice for Nitro PDF Pro. It appears that it may have been misplaced. I would like to inform you that this purchase was made some time ago and it may be under one of the following email addresses: *****con@tbxnet.com or *******tracion@toolboxtve.

I would appreciate it if you could verify if the purchase was correctly registered with either of those email addresses. If possible, I kindly request that you resend the email with the invoice and the serial number attached.

I apologize for any inconvenience this may cause and I appreciate your attention and assistance in this matter.

Kind regards, Hector Alarcón

Edited July 4 by Reymund Oyong
Hide part of the email address

[Reymund Oyong]

Hi @Hector Alarcon

Unfortunately, I am not getting any license purchases when I search with those email addresses. 
I apologize if we cannot provide you with any details as there are no records found under the provided email addresses. 

Kind regards, 

Edited July 4 by Reymund Oyong