I cant activate using my serial number for NitroPDF 12

[Amirul Syafiq Sapi'ai]

Hi, I cant activate using my serial number, previously it was used by our resigned staff, now im replacing him, & need the license for NitroPDF

[Reymund Oyong]

Greetings @Amirul Syafiq Sapi'ai

Thank you for reaching out through our Community Forums!

We generally request that the person who purchased the license to get in touch with us so that we can arrange for the search and delivery of the serial number. 
Please note that we only share or disclose the serial number to the individual who purchased or owns the license, and not to any other person.

We apologize for any inconvenience this may cause and hope this explains the situation for you.
If you are the one who purchased the license, kindly provide the email address you used during the purchase so we could search for its record. 

Kind regards, 

[Amirul Syafiq Sapi'ai]

Hi,

The staff already resigned & im unable to contact him. but i got his email address, jimmy.*****@yokefood.com.my, mine amirul.******@yokefood.com.my

Edited July 4, 2023 by Reymund Oyong
Hide part of the email address

[Reymund Oyong]

Hi @Amirul Syafiq Sapi'ai

Unfortunately, I am not getting any license purchases when I search with those email addresses. 
I apologize if we cannot provide you with any details as there are no records found under the provided email addresses. 

Kind regards, 

[Amirul Syafiq Sapi'ai]

Hi,

Perhaps, you can try to search using our own YFI IT admin email, xxxxx@yokefood.com.my. As i referred back to the invoice n previous email from him, cleverbridge was sent the invoice: AKD-736xxxxxxxx to this email xxxxx@yokefood.com.my

Thanks

Edited July 13, 2023 by Reymund Oyong
Hide invoice number and email address

[Reymund Oyong]

Hi @Amirul Syafiq Sapi'ai

Details of the license found under the provided email address has been sent to you here via direct message. 
Please check on it and follow the steps on how you can activate using that license. 

Kind regards,