NitroPro Starts but Shuts down

[patrick riley]

When i click to start nitro, it opens on my screen but then closes in a matter of seconds. I've tried the deactivation page process, but besides eliminating one activation from the count, that achieved nothing. I need help reinstalling or reactivating nitropro 

my serial # ****

Edited July 2, 2023 by Leslie V
Deleted Confidential Information

[Leslie V]

Hello @patrick riley

Thanks for your message - I'm happy to assist you.

Sorry to hear you are getting this issue. In case the problem is something to do with the installation, can you please try the following for me:

1. Download our latest Clean Up utility: https://www.gonitro.com/support/tools/cleanup-utility-list
(NOTE: This will remove any custom signatures / stamps. Let me know if these need to be backed up)
2. Extract the utility to the desktop (it doesn't properly run from within the zip)
3. Run the utility
4. Reboot
5. Download and install 13.70 from here: https://www.gonitro.com/product-details/downloads

I would also like you to download the latest redistributable packages for Visual Studio 2015, 2017, 2019, and 2022. (VC_redist.x64.exe)
You can download the installer package here:
https://docs.microsoft.com/en-GB/cpp/windows/latest-supported-vc-redist?view=msvc-170

Please let me know how that goes.
 

[Marcin Makowski]

Hi Leslie,

Do we need to install all four versions of Visual Studio separately each time we install Nitro Pro v13? Why can't we have a working version of VS embedded into installer? 

We have the same problem with Nitro Pro v13 crashing on start with the below error and reinstalling, even using the cleanup utility, doesn't help. We tried reinstalling Visual C++ as well, no joy.
 

Error: https://ibb.co/h2DvZmS

Edited July 4, 2023 by Marcin Makowski
because your forum don't allow HTML codes / embedded images.

[Leslie V]

Hello @Marcin Makowski

Can you please confirm what Windows OS you are running?