Amr Elzagh Posted July 2, 2023 Report Share Posted July 2, 2023 (edited) I placed an order through Cleverbridge for nitro pdf pro order number ****** The order was placed 10/25/2022 and came with free 1 year software upgrades Feel free to dm me to provide with the serial number , as it is requesting 89 $ to activate 14 The order is less then 7 month old so what is the problem? Amr Edited July 2, 2023 by Leslie V Deleted Confidential Information Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted July 2, 2023 Official Nitronaut Report Share Posted July 2, 2023 Hello @Amr Elzagh Thanks for reaching out to us! We regret to inform you that the Product Updates Add-on was not included with your Nitro Pro 13 serial number purchase. As a result, we do not have a free upgrade available for this key. Please let us know if you have any questions. Link to comment Share on other sites More sharing options...
Amr Elzagh Posted July 15, 2023 Author Report Share Posted July 15, 2023 it listed 1 year of free upgrades ending on 10/25/2023 , i am not following what extras did i need to pay for since the invoices were for pro version with 1 year free upgrades Amr Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted July 16, 2023 Official Nitronaut Report Share Posted July 16, 2023 Hello @Amr Elzagh We might be looking at different orders. This order that I searched using your email address does not have the Free Upgrade option. Can you please provide us with the purchase invoice/Order Reference number so we can check this for you? Link to comment Share on other sites More sharing options...
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