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Stopped receiving email notifications that signing is done

KPP Singapore

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KPP Singapore


Both me (the initiator) and the signers have stopped receiving emails when each document is fully signed. Can i know what settings I need to change to be able to get this notifications back?

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  • Official Nitronaut
Leslie V

Hello @KPP Singapore

Thank you for reaching out to us through our Community Forums!

We are pleased to inform you that the reported issue has been successfully resolved. The Nitro Sign team has implemented a fix, which has resolved the underlying problem. As a result, all customers should now be receiving the 'signing complete' email as expected.

We sincerely apologize for any inconvenience this may have caused. If you encounter any further difficulties, please do not hesitate to reach out to us. 

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