André Leitão Posted July 7, 2023 Report Share Posted July 7, 2023 Hello everyone, recently my company purchased 10 licenses (8 paid + 2 free) through the store on the Nitro website. We received a reference to make the payment, which was quickly made and I can prove it through proof of transaction. The problem is that we never received anything from Nitro again and the money left the account. How can I solve this problem? Thanks! Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted July 8, 2023 Official Nitronaut Report Share Posted July 8, 2023 Hello @André Leitão Thank you for contacting us. Unfortunately, I was unable to find a serial number using the email address that you provided. I will only be able to locate your serial number if you purchased Nitro Pro from our website. If you purchased Nitro Pro from our website please provide us with the following information so we can look up your account. 1. First and last name of purchaser 2. Email address used purchase Nitro 3. Order reference number (if you have it) I look forward to hearing back from you. Link to comment Share on other sites More sharing options...
André Leitão Posted July 10, 2023 Author Report Share Posted July 10, 2023 (edited) On 7/9/2023 at 1:05 AM, Leslie V said: Hello @André Leitão Thank you for contacting us. Unfortunately, I was unable to find a serial number using the email address that you provided. I will only be able to locate your serial number if you purchased Nitro Pro from our website. If you purchased Nitro Pro from our website please provide us with the following information so we can look up your account. 1. First and last name of purchaser 2. Email address used purchase Nitro 3. Order reference number (if you have it) I look forward to hearing back from you. Hello @Leslie V, The purchase was made by my boss. Is it possible to provide me with an email so we can talk? Purchase details: 1.*** 2. *** 3. *** Thanks! Edited July 16, 2023 by Leslie V Deleted Confidential Information Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted July 16, 2023 Official Nitronaut Report Share Posted July 16, 2023 (edited) Hello @André Leitão I sent you a direct message with your serial numbers. Cheers! Edited July 16, 2023 by Leslie V Link to comment Share on other sites More sharing options...
André Leitão Posted July 31, 2023 Author Report Share Posted July 31, 2023 On 7/16/2023 at 6:09 PM, Leslie V said: Hello @André Leitão I sent you a direct message with your serial numbers. Cheers! Hi, Please reply my direct message. Thanks! Link to comment Share on other sites More sharing options...
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