Jump to content

Can't reactivate V13 with original serial number

Bruce Friedman

Recommended Posts

Bruce Friedman

Greetings! Love the product and have for years. 

I just did a reinstall of all software on a Dell xps laptop.

When I try to reactivate NitroPDF (by installing the trial version and inputting the original serial number from 2021 when I purchase it) the system bounces it out and states it doesn't exist.

I already deactivate both uses of NitroPDF and the website said that would enable me to use the original serial number to activate the software but it's still not being recognized.



Link to comment
Share on other sites

  • Official Nitronaut
Leslie V

Hello @Bruce Friedman

Thanks for your message - I'm happy to assist you.

The error message means that the serial number you are trying to activate is for a different version of Nitro PDF Pro.

Your serial number is for Nitro PDF Pro 13, please uninstall what you have and get the correct version 13 installer from the page below:

After installation, activate with your serial number.

Please let me know how that goes.

Link to comment
Share on other sites

  • 1 month later...

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.