Carlos Bargas Posted July 10, 2023 Report Share Posted July 10, 2023 Hello, Our users are reporting that they are no longer receiving the "document has been signed" email from Nitro Sign. When a user requests a signature, once its viewed, they receive an email stating, "document has been viewed", but once the document has been signed, they do not receive the "document has been signed" email from Nitro. We've checked spam/junk and deleted folders. Its happening to more that one user. Is there a setting in Nitro Sign that needs to be adjusted? Link to comment Share on other sites More sharing options...
Carlos Bargas Posted July 11, 2023 Author Report Share Posted July 11, 2023 Still experiencing this issue. Would you have any suggestions? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted July 12, 2023 Official Nitronaut Report Share Posted July 12, 2023 Hello @Carlos Bargas Thank you for reaching out to us through our Community Forums! We are pleased to inform you that the reported issue has been successfully resolved. The Nitro Sign team has implemented a fix, which has resolved the underlying problem. As a result, all customers should now be receiving the 'signing complete' email as expected. We sincerely apologize for any inconvenience this may have caused. If you encounter any further difficulties, please do not hesitate to reach out to us. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now