Yale Pollack Posted July 12, 2023 Report Share Posted July 12, 2023 Micro Center took my computer and just gave me a hard drive back. I have no serial number to activate this license since it's on my old computer. What can I do? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted July 12, 2023 Official Nitronaut Report Share Posted July 12, 2023 Hello @Yale Pollack Thank you for reaching out to us through our Community Forums! I sent you a direct message with your serial number. Cheers! Link to comment Share on other sites More sharing options...
Yale Pollack Posted July 12, 2023 Author Report Share Posted July 12, 2023 The number is not working that was provided. I tried Deactivating and its saying the serial number does not exist Link to comment Share on other sites More sharing options...
Yale Pollack Posted July 12, 2023 Author Report Share Posted July 12, 2023 I am at a loss. It is not recognizing my serial number and I need to be able to use this for work! Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted July 16, 2023 Official Nitronaut Report Share Posted July 16, 2023 Hello @Yale Pollack The error message means that the serial number you are trying to activate is for a different version of Nitro PDF Pro. Your serial number is for Nitro PDF Pro 13, please uninstall what you have and get the correct version 13 installer from the page below:https://www.gonitro.com/nps/product-details/downloads After installation, activate with your version 13 serial number. Please let me know how that goes. Link to comment Share on other sites More sharing options...
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