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The serial number entered does not exist

Natasha Gunning

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Natasha Gunning

I have purchased 4 licences and all serial numbers do not exist. I just want to activate these licenses and use them ASAP. 

I then go to find licence, licence is active, number of activations is 0.

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  • Official Nitronaut

Hello @Natasha Gunning

Thanks for your message - I'm happy to assist you.

The error message means that the serial number you are trying to activate is for a different version of Nitro PDF Pro.

Your serial number is for Nitro PDF Pro 14, please uninstall what you have and get the correct version 14 installer from the page below:

After installation, activate with any of your version 14 serial numbers.

Please let me know how that goes.

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