Joe N Posted July 15, 2023 Report Share Posted July 15, 2023 When trying to deactivate my license, encountered “Please select devices to deactivate.” Prompt. There is nothing to select on the page. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted July 16, 2023 Official Nitronaut Report Share Posted July 16, 2023 Hello @Joe N Thank you for reaching out to us through our Community Forums! Please accept my apologies for any confusion caused. To proceed, kindly click on "OK." To obtain the correct version 13 installer, please visit the following page: https://www.gonitro.com/nps/product-details/downloads Once you have downloaded and installed Nitro, you can activate it by following these steps: Open Nitro Pro. Click on the Help tab. Select "About Nitro Pro." Choose the "Activate" option. Enter your serial number when prompted. I hope these instructions are helpful to you. If you encounter any issues or have further questions, please feel free to let me know. Link to comment Share on other sites More sharing options...
Joe N Posted July 20, 2023 Author Report Share Posted July 20, 2023 Thank you for your reply. My computer crashed. Reinstalling Nitro Pro on new computer. I installed the latest version. I am on trial period, when entering the serial # with ‘Activate Now’ function, I received “The serial number entered does not exist.” When I logged into my account, I have 0 activation left. # of activation allowed is 2. I know I have only activated the software once. I don't know what version of the software I installed. Does the serial # has to match with the correct version? Thank you Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted July 25, 2023 Official Nitronaut Report Share Posted July 25, 2023 Hello @Joe N The error message means that the serial number you are trying to activate is for a different version of Nitro PDF Pro. Looks like you upgraded recently to Nitro PDF Pro 14. Please uninstall the version you installed and get the correct version 14 installer from the page below:https://www.gonitro.com/nps/product-details/downloads After installation, activate with your new serial number. Please let me know how that goes. Link to comment Share on other sites More sharing options...
BLANCA BURGOS Posted July 25, 2023 Report Share Posted July 25, 2023 5 hours ago, Leslie V said: Hello @Joe N The error message means that the serial number you are trying to activate is for a different version of Nitro PDF Pro. Looks like you upgraded recently to Nitro PDF Pro 14. Please uninstall the version you installed and get the correct version 14 installer from the page below:https://www.gonitro.com/nps/product-details/downloads After installation, activate with your new serial number. Please let me know how that goes. y have the same problem, whtas your solution, i have tried a support ticket but your service are terrible we need a solution! Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted July 29, 2023 Official Nitronaut Report Share Posted July 29, 2023 On 7/26/2023 at 6:13 AM, BLANCA BURGOS said: y have the same problem, whtas your solution, i have tried a support ticket but your service are terrible we need a solution! Hello @BLANCA BURGOS Thanks for your message - I'm happy to assist you. Your serial number is for Nitro PDF Pro 13, please uninstall the version you installed and get the correct version 13 installer from the page below:https://www.gonitro.com/nps/product-details/downloads After installation, activate with your serial number. Please let me know how that goes. Link to comment Share on other sites More sharing options...
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