Paul Harper Posted July 15 Report Share Posted July 15 (edited) Hello, My license number from my original nitro pro was xxxxx out, it began with xxxxxxxxxxxxxxxxx and I have already deactivated it on my laptop. Can you find out what my license number is? Thanks Paul Harper Edited July 16 by Leslie V Deleted Confidential Information Link to comment Share on other sites More sharing options...
Paul Harper Posted July 15 Author Report Share Posted July 15 (edited) my e-mail address used for purchase was either ********* or ******** Edited July 16 by Leslie V Deleted Confidential Information Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted July 16 Official Nitronaut Report Share Posted July 16 Hello @Paul Harper Thank you for reaching out to us through our Community Forums! I sent you a direct message with your serial number. Cheers! Link to comment Share on other sites More sharing options...
Paul Harper Posted July 17 Author Report Share Posted July 17 Thanks Leslie, but the serial number you sent me did not work. It says the serial number does not exist when I paste it in???? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted July 25 Official Nitronaut Report Share Posted July 25 Hello @Paul Harper The error message means that the serial number you are trying to activate is for a different version of Nitro PDF Pro. Your serial number is for Nitro PDF Pro 13, please uninstall the version you installed and get the correct version 13 installer from the page below:https://www.gonitro.com/nps/product-details/downloads After installation, activate with your serial number. Please let me know how that goes. Link to comment Share on other sites More sharing options...
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