Changed computers and trying to reactivate my license

[Paul Harper]

Hello,

My license number from my original nitro pro was xxxxx out, it began with xxxxxxxxxxxxxxxxx and I have already deactivated it on my laptop.  Can you find out what my license number is?

Thanks

Paul Harper

Edited July 16, 2023 by Leslie V
Deleted Confidential Information

[Paul Harper]

my e-mail address used for purchase was either

*********

or

********

Edited July 16, 2023 by Leslie V
Deleted Confidential Information

[Leslie V]

Hello @Paul Harper

Thank you for reaching out to us through our Community Forums!

I sent you a direct message with your serial number.

Cheers!
 

[Paul Harper]

Thanks Leslie, but the serial number you sent me did not work.  It says the serial number does not exist when I paste it in????

[Leslie V]

Hello @Paul Harper

The error message means that the serial number you are trying to activate is for a different version of Nitro PDF Pro.

Your serial number is for Nitro PDF Pro 13, please uninstall the version you installed and get the correct version 13 installer from the page below:
https://www.gonitro.com/nps/product-details/downloads

After installation, activate with your serial number.

Please let me know how that goes.