John Herbig Posted July 18 Report Share Posted July 18 For some reason it switched me to the trial even though we have licenses. Now I am trying to activate but it tells me my Serial Number doesn't exist. I know that's not true. I have been round and around with this. Someone please help! Link to comment Share on other sites More sharing options...
John Herbig Posted July 18 Author Report Share Posted July 18 Also, I have already deactivated and tried several times. I have a computer at home now and that is the one I am trying to activate. Link to comment Share on other sites More sharing options...
John Herbig Posted July 18 Author Report Share Posted July 18 (edited) My serial number is ******** and the Clveverbridge reference number is ********* Edited July 20 by Leslie V Deleted Confidential Information Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted July 20 Official Nitronaut Report Share Posted July 20 Hello @John Herbig Thanks for your message - I'm happy to assist you. The error message means that the serial number you are trying to activate is for a different version of Nitro PDF Pro. Your serial number is for Nitro PDF Pro 13, please uninstall what you have and get the correct version 13 installer from the page below:https://www.gonitro.com/nps/product-details/downloads After installation, activate with your serial number. Please let me know how that goes. Link to comment Share on other sites More sharing options...
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