Paul Harper Posted July 18, 2023 Report Share Posted July 18, 2023 (edited) I deactivated my license on my old laptop and I am trying to active on my new desktop. The license number I have still shows up as active when I use it on this web site for activation. When try it on my desktop it gives me a error "The serial number entered does not exist". My serial number is ****** and my e-mail address is**********. Thank you. Edited July 20, 2023 by Leslie V Deleted Confidential Information Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted July 20, 2023 Official Nitronaut Report Share Posted July 20, 2023 Hello @Paul Harper Thanks for your message - I'm happy to assist you. The error message means that the serial number you are trying to activate is for a different version of Nitro PDF Pro. Your serial number is for Nitro PDF Pro 13, please the version you installed and get the correct version 13 installer from the page below:https://www.gonitro.com/nps/product-details/downloads After installation, activate with your serial number. Please let me know how that goes. Link to comment Share on other sites More sharing options...
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