Jacob Mays Posted July 19, 2023 Report Share Posted July 19, 2023 Hello, I purchased Nitro Pro and have only 1 activation of two. I'm trying to create a second activation on my second computer and I'm getting the message that my serial number does not exist. Additionally, when I tried to submit a support ticket, I kept being sent to the activation pay to deactivate one of my licenses. This is most frustrating!!! Please advise. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted July 20, 2023 Official Nitronaut Report Share Posted July 20, 2023 Hello @Jacob Mays Thanks for your message - I'm happy to assist you. The error message means that the serial number you are trying to activate is for a different version of Nitro PDF Pro. Your serial number is for Nitro PDF Pro 13, please the version you installed and get the correct version 13 installer from the page below:https://www.gonitro.com/nps/product-details/downloads After installation, activate with your serial number. Please let me know how that goes. Link to comment Share on other sites More sharing options...
Brandon Carden Posted July 21, 2023 Report Share Posted July 21, 2023 I am also experiencing this same problem, so just to get this straight. Do we have to purchase a new key every time we want to experience the latest & greatest features and functionalities provided in updates?? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted July 25, 2023 Official Nitronaut Report Share Posted July 25, 2023 On 7/21/2023 at 8:09 PM, Brandon Carden said: I am also experiencing this same problem, so just to get this straight. Do we have to purchase a new key every time we want to experience the latest & greatest features and functionalities provided in updates?? Hi @Brandon Carden Updates to the same version can be found here: https://www.gonitro.com/nps/product-details/downloads If you wish to upgrade to the next version, Nitro PDF Pro 14, kindly visit the following web page:https://www.gonitro.com/pro/upgrade On the web page, please enter your serial number and follow the provided instructions. This will enable you to obtain a new Nitro Pro 14 serial key along with the necessary installation files. Should you require any further assistance, feel free to reach out. Link to comment Share on other sites More sharing options...
Stephanie Gatsakos Posted July 28, 2023 Report Share Posted July 28, 2023 @Brandon Carden, the quick answer to your latest question is yes. We have to purchase the upgrade, we can't get it for free which I think is ridiculous. It is $89.99 for the upgrade which is already discounted! I am having the same problem as you. I am just gonna stay with Nitro Pro 13. Not paying $89.99 for an "upgrade". -_- Link to comment Share on other sites More sharing options...
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