Kadir Kesici Posted July 21, 2023 Report Share Posted July 21, 2023 When we enter the 18-digit serial number after the payment, we get an error. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted July 21, 2023 Official Nitronaut Report Share Posted July 21, 2023 Greetings @Kadir Kesici Thank you for reaching out through our Community Forums! The activation issue will likely occur if the version of the license does not match the version of the application that you would like to activate. Please check the version of your serial number using our license portal (link below):https://licenses.gonitro.com/prd/portal From the license portal, kindly take note of the version. Furthermore, the Nitro PDF Pro installed on the computer must match this version. To check which version is installed on the computer, open Nitro PDF Pro then navigate to the Help tab > About Nitro Pro. If the version does not match the license's version, please uninstall and then install the appropriate Nitro PDF Pro version. The Nitro PDF Pro installer (versions 13 and 14) can be located from the link below:https://www.gonitro.com/product-details/downloads Kind regards, Link to comment Share on other sites More sharing options...
Kadir Kesici Posted August 8, 2023 Author Report Share Posted August 8, 2023 Installing nitro pro 13 fixed it, thanks a lot Link to comment Share on other sites More sharing options...
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