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Free Trial Expired

Randy Price

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Randy Price

I work for a company that have few thousand Nitro Productivity Suite - Teams + SSO. I am seeing more and more users ask that we grant them a license as their free trial is expired. 

I am confused because when I head to the portal I see these users already in the system with both licenses. Any idea what is causing this?

Most of our users have Nitro Pro installed using https://www.gonitro.com/product-details/downloads

Could you help me please!


Thank you 

Edited by Randy Price
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Reymund Oyong

Greetings @Randy Price

Thank you for reaching out through our Community Forums!

I can see that you already submitted a support ticket for this issue and are already in communication with our support team.
I recommend sending your updates and follow-ups through the support case so we could respond and assist you on time 

Kind regards, 

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