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Need help ugrading my current version to 14

Frederick Fowler

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Frederick Fowler

System won't accept my current License Number (504977XXXXXXXXXXXX) to upgrade. Can you please assist?


Fred Fowler

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Reymund Oyong

Greetings @Frederick Fowler

Thank you for reaching out through our Community Forums!

In checking the serial number under your account, which matches the first 6 digits (504977), it seems that it is eligible for an upgrade to version 14 through our Upgrade Portal
Could you please try the upgrade again?

If you are getting the same issue, please provide the complete serial number and the exact message you received from the Upgrade Page. 

Kind regards, 

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