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Key not recognized

Curt Bennett

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Curt Bennett

get "This Serial Number does not exist." when i paste in the key to activate.

get this when i check the key

Version 13
Status Active
Number of Activations 0
Number of Activations Allowed 2




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  • Official Nitronaut
Reymund Oyong

Greetings @Curt Bennett

Thank you for reaching out through our Community Forums!

An activation issue will likely occur if the version of the license does not match the version of the application that you would like to activate. 
To check which version is installed on the computer, launch Nitro PDF Pro and then navigate to the Help tab > About Nitro Pro. 
If the version installed is not Nitro PDF Pro 13, please uninstall and then install version 13 using the installer from the link below:

The Nitro PDF Pro 13 installer can be located from the link below:
https://www.gonitro.com/product-details/downloads - please click the 'Download Nitro Pro 13' link. 

Kind regards, 

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