Mike Schechter Posted July 28, 2023 Report Share Posted July 28, 2023 (edited) I had a case opened (# 0032****) because PDF Pro does not search. A tech had me re-run OCR and PDF pro searched again. Now it does not search again-- the same document that I was having trouble with before. I ran OCR again and it still does not work. I emailed a screen shot showing that I searched for "177.50", not a 0 result for "177.50", and, on the same screen 177.50 showing up on the document. Same result for a search of "liable". Ran OCR a third time and same malfunction. Product does not work. Edited July 29, 2023 by Reymund Oyong Hide Support Case number Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted July 29, 2023 Official Nitronaut Report Share Posted July 29, 2023 Greetings @Mike Schechter Thank you for reaching out through our Community Forums! I have requested to reopen the support case as the issue reoccurs. Kindly send your updates and follow-ups through the support ticket so we could continue troubleshooting this issue. Kind regards, Link to comment Share on other sites More sharing options...
Susan Panttaja Posted September 5, 2023 Report Share Posted September 5, 2023 I am having the same problem: My search function won't work, even though the document is OCR. What is going on? Nitro has been really reliable - until I upgraded to Nitro Pro 14. Did I buy the wrong product for me? Link to comment Share on other sites More sharing options...
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