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My Nitro Pro will not start


jmothersbaugh@gmail.com

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jmothersbaugh@gmail.com

I tried using Nitro Pro 13 today and it will not start.  I have started and restarted my computer but to no avail.  Also, I kept my activation number in email but inadvertently deleted some old emails and my Nitro Pro activation was in there as well.  Hopefully  you hav e some type of serial number recovery site where I can put in my purchase information and recover my activation number.

 

[PRODUCT]
Product:            Nitro Pro (13.53.3.1073) x64
License:            504936XXXXXXXXXXXX
Logging:            Disabled
Printer:            ok

[SYSTEM]
Operating System:        Windows 10 Pro
Architecture:        64-bit
System Memory:        15.8 GB
Current Locale:        English (United States)
Current Resolution:        3072x1728
Current DPI:        96
Current Colors:        32 bpp
MDAC Version:        2.32
.NET Framework:        v2.0.50727 (SP 2)
.NET Framework:        v3.0 (SP 2)
.NET Framework:        v3.5 (SP 1)
.NET Framework:        v4 (Client 4.8.09032)
.NET Framework:        v4 (Full 4.8.09032)
.NET Framework:        v4.0 (Client 4.0.0.0)
Windows Installer:        5.0.25905.1000

[USERS]
User Type:        User
My Documents Folder:        C:\Users\jeffm\Documents\    (writing allowed)
My Pictures Folder:        C:\Users\jeffm\Pictures\    (writing allowed)
User Temp Folder:        C:\Users\jeffm\AppData\Local\Temp\NitroPDF\21340    (writing allowed)
User App Data Folder:        C:\Users\jeffm\AppData\Roaming\    (writing allowed)
Spool Folder:        C:\Windows\system32\spool\PRINTERS\    (writing allowed)

[APPLICATIONS]
Microsoft Office 2013 (15.0.5571.1000) x64
Microsoft Office Document Imaging (Object Model):        -
Adobe Acrobat:        
Internet Explorer:        Internet Explorer (11.0.25905.1000) x64
Anti-Virus:        -

[FILE ASSOCIATIONS]
.doc:        Word 2013
.xls:        Excel 2013
.ppt:        PowerPoint 2013
.docx:        Word 2013
.xlsx:        Excel 2013
.pptx:        PowerPoint 2013
.pub:        Publisher 2013

[FILE LOCATIONS]
Nitro PDF Creator Data Folder:        C:\Users\jeffm\AppData\Roaming\Nitro\NitroPDF\    (writing allowed)
Nitro PDF Creator Folder:        C:\Program Files\Nitro\Pro\13\    (writing not allowed)
Nitro PDF Spool Folder:        C:\Users\jeffm\AppData\LocalLow\Nitro\Pro\13\PsDir\

[PRINTERS]
ZDesigner QLn420 (CPCL)     - local
Send To OneNote 2013     - local
Send To OneNote 16     - local
Nitro PDF Creator     - local
Microsoft XPS Document Writer     - local
Microsoft Print to PDF     - local
HP LaserJet Professional CP1020 Series     - local
Fax     - local

[SCANNERS]

[FONTS]
Number of fonts installed:        2030
System
Terminal
Fixedsys
Modern
Roman
Script
Courier
MS Serif
MS Sans Serif
Small Fonts
Lost Sunset Personal Use
Adobe Caslon Pro Bold
Adobe Caslon Pro
Adobe Garamond Pro Bold
Adobe Garamond Pro
Adobe Jenson Pro
Adobe Jenson Pro Capt
Adobe Jenson Pro Disp
Adobe Jenson Pro Subh
Adobe Jenson Pro Lt
Adobe Jenson Pro Lt Capt
Adobe Jenson Pro Lt Disp
Adobe Jenson Pro Lt Subh
Chaparral Pro
Chaparral Pro Capt
Chaparral Pro Disp
Chaparral Pro Subh
Chaparral Pro Light
Chaparral Pro Light Capt
Chaparral Pro Light Disp
Chaparral Pro Light Subh
Chaparral Pro SmBd
Chaparral Pro SmBd Capt
Chaparral Pro SmBd Disp
Chaparral Pro SmBd Subh
Myriad Pro Black SemiExt
Myriad Pro SemiExt
Myriad Pro Light SemiExt
Orgánica GMM Semiserif Roman
Trajan Pro
Fabian
Facade MT Std Condensed
Faces
Facsimiled
Facsimiled Light
Factory Light
Factory LightLiningNumbers
Factory LiningNumbers
Factory Wide
Factory
Faerie
FagoCo Black
FagoCo BlackCaps
FagoCo BlackCapsExp
FagoCo BlackExp
FagoCo
FagoCo Caps
FagoCo CapsExp
FagoCo Exp
FagoCo CapsExpert
FagoCo Expert
FagoCo ExtraBold
FagoCo ExtraBoldCaps
FagoCo ExtraBoldCapsExp
FagoCo ExtraBoldExp
FagoCo talicCaps
FagoCoLf Black
FagoCoLf BlackCaps
FagoCoLf
FagoCoLf Caps
FagoCoBoldLf
FagoCoLf ExtraBold
FagoCoLf ExtraBoldCaps
FagoCoLf Capss
FagoCoTf Black
FagoCoTf BlackCaps
FagoCoTf
FagoCoTf Caps
FagoCoTf-Caps
FagoCoTf ExtraBold
FagoCoTf ExtraBoldCaps
FagoEx Black
FagoEx BlackCaps
FagoEx BlackCapsExp
FagoEx BlackExp
FagoEx
FagoEx Caps
FagoEx CapsExp
FagoEx Exp
FagoEx Expert
FagoEx ExtraBold
FagoEx ExtraBoldCaps
FagoEx ExtraBoldCapsExp
FagoEx ExtraBoldExp
FagoExLf Black
FagoExLf BlackCaps
FagoExLf
FagoExLf Caps
FagoExLf ExtraBold
FagoExLf ExtraBoldCaps
FagoExTf Black
FagoExTf BlackCaps
FagoExTf
FagoExTf Caps
FagoExTf ExtraBold
FagoExTf ExtraBoldCaps
FagoNo Black
FagoNo BlackCaps
FagoNo BlackCapsExp
FagoNo BlackExpert
FagoNo BlackExp
FagoNo
FagoNo Caps
FagoNo CapsExp
FagoNo Expert
FagoNo Exp
FagoNo ExtraBold
FagoNo ExtraBoldCaps
FagoNo ExtraBoldCapsExp
FagoNo ExtraBoldExpert
FagoNo ExtraBoldExp
FagoNo ExtraBoldtalicCaps
FagoNo MedtalicExp
FagoNoLf Black
FagoNoLf BlackCaps
FagoNoLf
FagoNoLf Caps
FagoNoLf ExbCaps
FagoNoLf Exb
FagoNoLf ExtraBold
FagoNoLf MedCaps
FagoNoLf Med
FagoNoLf MedtalicCaps
FagoNoTf Black
FagoNoTf BlackCaps
FagoNoTf
FagoNoTf Caps
FagoNoTf ExtraBold
FagoNoTf ExtraBoldCaps
FagoNoTf MedCaps
Fago Office Serif
Fago Office Serif Exp
Fairbank MT Std
Fairbanks
Fairfield LH 75
Fairfield LH 76
Fairfield LH 75 Small Caps & Ol
Fairfield LH 75 Caption
Fairfield LH 85 Caption Heavy
Fairfield LH 45 Caption Light
Fairfield LH 55 Caption
Fairfield LH 85 Heavy
Fairfield LH 86 Heavy
Fairfield LH 85 Heavy Small Cap
Fairfield LH 45 Light
Fairfield LH 46 Light
Fairfield LH 45 Light Small Cap
Fairfield LH 55
Fairfield LH 56
Fairfield LH 55 Small Caps & Ol
Fairfield LH 76 Swash Old Style
Fairfield LH 86 Swash Heavy Old
Fairfield LH 46 Swash Light Old
Fairfield LT Std Medium
Fairfield LT Std Caption Medium
Fairfield LT Std Caption Heavy
Fairfield LT Std Caption Light
Fairfield LT Std Heavy
Fairfield LT Std Light
Faith
Faithful Fly Plain
Faithful Fly Std
FajitaICG Mild
FajitaICG Picante
Fakir Ornaments
Fakir Display
Fakir Display Cnd
Fakir Display SmCp
Faktos
False Negative
False Positive
Falseidol
Falstaff MT
Falstaff Festival MT Std
Falstaff MT Std
Fandango
Fanfare BQ
Fantomet1
Fantomet2
FaRerC
FarfelICG FeltTip
FarfelICG Pencil
FarmhausITC
Farmhaus ITC Std
FarmhausNotSoITC
FarnhamDisplay-Black
FarnhamDisplay-BlackItal
FarnhamDisplay-BlackItalOSF
FarnhamDisplay-BlackOSF
FarnhamDisplay-BlackSC
FarnhamDisplay-Bold
FarnhamDisplay-BoldItal
FarnhamDisplay-BoldItalOSF
FarnhamDisplay-BoldOSF
FarnhamDisplay-BoldSC
FarnhamDisplay-Light
FarnhamDisplay-LightItal
FarnhamDisplay-LightItalOSF
FarnhamDisplay-LightOSF
FarnhamDisplay-LightSC
FarnhamDisplay-Medium
FarnhamDisplay-MediumItal
FarnhamDisplay-MediumItalOSF
FarnhamDisplay-MediumOSF
FarnhamDisplay-MediumSC
FarnhamDisplay-RegItalSwash
FarnhamDisplay-RegItalSwashAlt
FarnhamDisplay-Regular
FarnhamDisplay-RegularItal
FarnhamDisplay-RegularItalOSF
FarnhamDisplay-RegularOSF
FarnhamDisplay-RegularSC
FarnhamText-Bold
FarnhamText-BoldItal
FarnhamText-BoldItalLF
FarnhamText-BoldLF
FarnhamText-BoldSC
FarnhamText-Regular
FarnhamText-RegularItal
FarnhamText-RegularItalLF
FarnhamText-RegularLF
FarnhamText-RegularSC
FarnhamText-Semi
FarnhamText-SemiItal
FarnhamText-SemiItalLF
FarnhamText-SemiLF
FarnhamText-SemiSC
FarrierICG Black
FarrierICG
FarrierICG Inline
FarrierICG Shaded
Fasciani-Senza
Fasciani-Senza ExtraBold
Fashion Compressed Std
Fashion Engraved Std
FastFood Clean
FastGirls ACup
FastGirls BCup
FastGirls CCup
FastGirls WiredForSpeed
FastGirls WiredForSupport
Fat Normal
Fat Face
FatFaceC
Fatso
Fatso Stuffed
FaustBold
FaustBoldOldStyleFigs
FaustBoldOldStyleFigsTab
FaustBoldTab
FaustExtraBold
FaustExtraBoldOldStyleFigs
FaustExtraBoldOldStyleFigsTab
FaustExtraBoldTab
FaustLight
FaustLightExpert
FaustLightItalic
FaustLightItalicOldStyleFigs
FaustLightItalicOldStyleFigsTab
FaustLightItalicTab
FaustLightOldStyleFigs
FaustLightOldStyleFigsTab
FaustLightTab
FaustMedium
FaustMediumOldStyleFigs
FaustMediumOldStyleFigsTab
FaustMediumTab
Faustus
FaustusBold
Faux
FauxCRA
FauxCRA Condensed
FauxCRA Display
FauxCRA ExtraBold
FauxCRA Light
FauxCRA Monospaced
Faxer Extended
Faxfont Fine
Faxfont Standard
Faxfont Tone
Fazer
FBCalifornian
FBCalifornian Expert
FBlack
FCaslon Fortytwo ITC Std
FCaslon Poster ITC Std
FCaslon Thirty ITC Std
FCaslon Twelve ITC Std
FCL HeavyMossR1Ver10
FCL-Thyroxine
FederFrakturEF
Fedorov Anglo
Felbridge Std
Felbridge Std ExtraBold
Felbridge Std Light
FelinaT26 Gothic
Felix Titling MT Std
Felthgothic
Feltrinelli
Fenice
ITC Fenice
ITC Fenice Light
ITC Fenice Ultra
Fenice Book
Fenice BQ
FeniceEF-Bold
FeniceEF-BoldItalic
FeniceEF-Light
FeniceEF-LightItalic
FeniceEF-Regular
FeniceEF-RegularItalic
FeniceEF-Ultra
FeniceEF-UltraItalic
Fenice Expert BQ
ITC Fenice Std
ITC Fenice Std Light
ITC Fenice Std Ultra
Ferox Alternate
Ferox Regular
Festival Titling MT Std
Fetish HTF-No338
Fetma Heavy
Fette Fraktur Dfr
Fette Fraktur LT Std
Fette Kanzlei BQ
FFCutout
FFDingbats ArrowsOne
FFDingbats ArrowsTwo
FFDingbats BasicForms
FFDingbats Number
FFDingbats SignsOne
FFDingbats SignsTwo
FFDingbats SymbolsOne
FFDingbats SymbolsTwo
FFErikrighthand-Caps
FFErikrighthand
FFGothic OneOne
FFGothic OneOneCondensed
FFGothic OneTwo
FFGothic OneTwoCondensed
FFGothic TwoOne
FFGothic TwoTwo
FFJustlefthand-Caps
Marlett
Arial
Arabic Transparent
Arial Baltic
Arial CE
Arial CYR
Arial Greek
Arial TUR
Arial Black
Bahnschrift Light
Bahnschrift SemiLight
Bahnschrift
Bahnschrift SemiBold
Bahnschrift Light SemiCondensed
Bahnschrift SemiLight SemiConde
Bahnschrift SemiCondensed
Bahnschrift SemiBold SemiConden
Bahnschrift Light Condensed
Bahnschrift SemiLight Condensed
Bahnschrift Condensed
Bahnschrift SemiBold Condensed
Calibri
Calibri Light
Cambria
Cambria Math
Candara
Candara Light
Comic Sans MS
Consolas
Constantia
Corbel
Corbel Light
Courier New
Courier New Baltic
Courier New CE
Courier New CYR
Courier New Greek
Courier New TUR
Ebrima
Franklin Gothic Medium
Gabriola
Gadugi
Georgia
Impact
Ink Free
Javanese Text
Leelawadee UI
Leelawadee UI Semilight
Lucida Console
Lucida Sans Unicode
Malgun Gothic
Malgun Gothic Semilight
Microsoft Himalaya
Microsoft JhengHei
Microsoft JhengHei UI
Microsoft JhengHei Light
Microsoft JhengHei UI Light
Microsoft New Tai Lue
Microsoft PhagsPa
Microsoft Sans Serif
Microsoft Tai Le
Microsoft YaHei
Microsoft YaHei UI
Microsoft YaHei Light
Microsoft YaHei UI Light
Microsoft Yi Baiti
MingLiU-ExtB
PMingLiU-ExtB
MingLiU_HKSCS-ExtB
Mongolian Baiti
MS Gothic
MS UI Gothic
MS PGothic
MV Boli
Myanmar Text
Nirmala UI
Nirmala UI Semilight
Nirmala Text
Nirmala Text Semilight
Palatino Linotype
Sans Serif Collection
Segoe Fluent Icons
Segoe MDL2 Assets
Segoe Print
Segoe Script
Segoe UI
Segoe UI Black
Segoe UI Emoji
Segoe UI Historic
Segoe UI Light
Segoe UI Semibold
Segoe UI Semilight
Segoe UI Symbol
Segoe UI Variable Small Light
Segoe UI Variable Small Semilig
Segoe UI Variable Small
Segoe UI Variable Small Semibol
Segoe UI Variable Text Light
Segoe UI Variable Text Semiligh
Segoe UI Variable Text
Segoe UI Variable Text Semibold
Segoe UI Variable Display Light
Segoe UI Variable Display Semil
Segoe UI Variable Display
Segoe UI Variable Display Semib
SimSun
NSimSun
SimSun-ExtB
Sitka Small
Sitka Small Semibold
Sitka Text
Sitka Text Semibold
Sitka Subheading
Sitka Subheading Semibold
Sitka Heading
Sitka Heading Semibold
Sitka Display
Sitka Display Semibold
Sitka Banner
Sitka Banner Semibold
Sylfaen
Symbol
Tahoma
Times New Roman
Times New Roman Baltic
Times New Roman CE
Times New Roman CYR
Times New Roman Greek
Times New Roman TUR
Trebuchet MS
Verdana
Webdings
Wingdings
Yu Gothic
Yu Gothic UI
Yu Gothic UI Semibold
Yu Gothic Light
Yu Gothic UI Light
Yu Gothic Medium
Yu Gothic UI Semilight
HoloLens MDL2 Assets
Century
Wingdings 2
Wingdings 3
Algerian
Baskerville Old Face
Bauhaus 93
Bell MT
Berlin Sans FB
Bernard MT Condensed
Bodoni MT Poster Compressed
Britannic Bold
Broadway
Brush Script MT
Californian FB
Centaur
Century Gothic
Chiller
Colonna MT
Cooper Black
Footlight MT Light
Freestyle Script
Harlow Solid Italic
Harrington
High Tower Text
Jokerman
Juice ITC
Kristen ITC
Kunstler Script
Lucida Bright
Lucida Calligraphy
Lucida Fax
Lucida Handwriting
Magneto
Matura MT Script Capitals
Mistral
Modern No. 20
Monotype Corsiva
Niagara Engraved
Niagara Solid
Old English Text MT
Onyx
Parchment
Playbill
Poor Richard
Ravie
Informal Roman
Showcard Gothic
Snap ITC
Stencil
Tempus Sans ITC
Viner Hand ITC
Vivaldi
Vladimir Script
Wide Latin
Tw Cen MT
Tw Cen MT Condensed
Script MT Bold
Rockwell Extra Bold
Rockwell Condensed
Rockwell
Rage Italic
Pristina
Perpetua Titling MT
Perpetua
Papyrus
Palace Script MT
OCR A Extended
Maiandra GD
Lucida Sans Typewriter
Lucida Sans
Imprint MT Shadow
Haettenschweiler
Goudy Stout
Goudy Old Style
Gloucester MT Extra Condensed
Gill Sans Ultra Bold Condensed
Gill Sans Ultra Bold
Gill Sans MT Condensed
Gill Sans MT
Gill Sans MT Ext Condensed Bold
Gigi
Garamond
French Script MT
Franklin Gothic Medium Cond
Franklin Gothic Heavy
Franklin Gothic Demi Cond
Franklin Gothic Demi
Franklin Gothic Book
Forte
Felix Titling
Eras Medium ITC
Eras Light ITC
Eras Demi ITC
Eras Bold ITC
Engravers MT
Elephant
Edwardian Script ITC
Curlz MT
Copperplate Gothic Light
Copperplate Gothic Bold
Century Schoolbook
Castellar
Calisto MT
Bradley Hand ITC
Bookman Old Style
Book Antiqua
Bodoni MT Condensed
Bodoni MT Black
Bodoni MT
Blackadder ITC
Arial Rounded MT Bold
Arial Narrow
Agency FB
Berlin Sans FB Demi
Tw Cen MT Condensed Extra Bold
Artifakt Element
BankGothic Lt BT
BankGothic Md BT
CityBlueprint
CommercialPi BT
CommercialScript BT
CountryBlueprint
Dutch801 Rm BT
Dutch801 XBd BT
EuroRoman
ISOCPEUR
ISOCTEUR
Monospac821 BT
PanRoman
Romantic
RomanS
SansSerif
Stylus BT
SuperFrench
Swis721 BT
Swis721 BdOul BT
Swis721 Cn BT
Swis721 BdCnOul BT
Swis721 BlkCn BT
Swis721 LtCn BT
Swis721 Ex BT
Swis721 BlkEx BT
Swis721 LtEx BT
Swis721 Blk BT
Swis721 BlkOul BT
Swis721 Lt BT
TechnicBold
TechnicLite
Technic
UniversalMath1 BT
Vineta BT
AcadEref
AmdtSymbols
GENISO
Txt
AMGDT_IV25
AMGDT_IV50
Complex_IV25
Complex_IV50
GDT_IV25
GDT_IV50
GOST Common
GreekC_IV25
GreekC_IV50
GreekS_IV25
GreekS_IV50
ISOCP_IV25
ISOCP_IV50
ISOCP2_IV25
ISOCP2_IV50
ISOCP3_IV25
ISOCP3_IV50
ISOCT_IV25
ISOCT_IV50
ISOCT2_IV25
ISOCT2_IV50
ISOCT3_IV25
ISOCT3_IV50
Italic_IV25
Italic_IV50
Monotxt_IV25
Monotxt_IV50
RomanS_IV25
RomanS_IV50
ScriptS_IV25
ScriptS_IV50
Simplex_IV25
Simplex_IV50
Syastro_IV25
Syastro_IV50
Symap_IV25
Symap_IV50
Symath_IV25
Symath_IV50
Symeteo_IV25
Symeteo_IV50
Symusic_IV25
Symusic_IV50
Txt_IV25
Txt_IV50
AIGDT
AMGDT
Symap
Proxy 5
Complex
Syastro
Proxy 6
GreekC
RomanT
Proxy 7
Symusic
Proxy 8
Monotxt
Proxy 9
ISOCP
RomanD
RomanC
ItalicT
ISOCP2
Simplex
ItalicC
ISOCP3
GothicI
ScriptC
ScriptS
GothicG
Italic
ISOCT
Symath
Proxy 1
GreekS
GothicE
GDT
Proxy 2
Symeteo
Proxy 3
ISOCT3
ISOCT2
Proxy 4
Arial Unicode MS
Bookshelf Symbol 7
Dubai
Dubai Light
Dubai Medium
MS Outlook
MS Reference Sans Serif
MS Reference Specialty
QuickType II Condensed
QuickType II
OCR-A II
OCR B MT
QuickType II Pi
QuickType II Mono
Eurostile
Matisse ITC
MS Reference 1
MS Reference 2
MT Extra
Hot Mess
Nature Beauty Personal Use
Emotional Rescue Personal Use
10 Minutes
123 and...
12SaruYellowFog
13_Fletcher
13_Roshi
42 Emancipated
42
4YEOstamp
8BallScriptSCapsSSK
Abadi MT Condensed Light
AbatonITC TT
AbigailsHand
Abiscuos
AcaciasHand
Acid House
Acidic
AcornSwash
AcornSwashAltern
AdamsHand
Addict
Adler
ADMONO-Regular
AeternaCapsSSK
AftershockITC TT
after 45'
After Shok
Agatha
AgincourtPlain
Ahnberg
AinsworthSSK
Airstream ITC TT
Aladdin
AlainasHand
Alan Den
Alchemist
Aldine721 BT
Alexa
AlexsHand
AlicoScriptSSK
alienation
AlinasHand
AlisonsHand
AllensHand
AlphaMack AOE
Alternity
AlvinsHand
AmandasHand
AmbersHand
Ambrosia
AmedicusCapsSSK
Amelia-Normal
AmeriGarmnd BT
American-Uncial-Normal
AmericanText BT
AmericanUncD
Amethyst Zucchini
Amigo
AmorosoSCapsSSK
Andover
AndrewAndyKactus
AngelasHand
Angelots
Anglican
AngloSSK
AngryhogITC TT
AngryhogITC
Anna ITC TT
Anna SC ITC TT
AnniesHand
Annifont
Anonymous
Apocalypso
aptango
AquiEstaSSK
Aquiline
Aquitaine
AquitaineInitialsPlain
Aramis
ArchiesHand
ArdleysHand
Argos
ArgosContour
AriaScriptSSK
AridITC TT
Arkona-Medium
Arkona-Regular
ArmedaExpandedSSK
ArmedaSSK
ArmyChalk
ArnovaITC TT
AromatCapsSSK
ArronsHand
Arthritis (BRK)
Article10
Artlook 3-D Narrow
Artlook 3-D Narrower
AshtonsHand
AssemblyAlternateSSK
AssemblyLightSSK
AssemblyOutlineAlternateSSK
AssemblyOutlineSSK
AssemblySSK
AstersHand
AsukaCapsSSK
Ataxia Outline (BRK)
Atlantic Inline
Attic
AubreysHand
AudreysHand
augie
AustereBlackCapsSSK
AustereCapsSSK
AustereLightCapsSSK
AustinsHand
AutographScriptEF-Bold
AutographScriptEF-BoldAlt
AutographScriptEF-BoldExtras
AutographScriptEF-Light
AutographScriptEF-LightAlt
AutographScriptEF-LightExtra
AvantGardeExtLitITCTT
AvantGardeITCTT
AvantGardeMdITCTT
Avenir 95 Custom.Outerline
AverysHand
AZ
Babylon 27
Babylon5 Hollow
Babylon5Credits
BackSplatter
Bailey'sCar
Bailey Sans ITC TT
Balcony Angels
BallistaDisplayScriptSSK
Balloon Lt BT
Balthazar
BancoITC TT
Bank Note
BarbourSCapsSSK
Barmeno-Bold
Barmeno-Medium
Barmeno-Regular
Barmeno
Barricades
BarwoodSCapsSSK
Bas Relief
basra
BATAVIA
Bavand
BBQcow
BeautySchoolDropout
Becker-Medium
Beckett
Beebopp
Beesknees ITC TT
Beesknees SC ITC TT
Beijing
BeneCryptine
BenFranklin
BergellPlain
Bergmark
Berliner
BertiePlain
Bertram
Bickley Script LET
BinaryITC TT
Binner Gothic
Biometric Joe
Birdhouse
BlackChancery
BlackcurrantCameo
Blackletter686 BT
BlackmoorPlain
Blackout
BlackTulipITC TT
BlairITC TT
BlairMdITC TT
Blaze ITC TT
Bleed
Blinkers
BlockUp
blood
Blood Of Dracula
Bloodsuckers
BlueArsenalOne
BlueCake
BlueCentury
BlueIsland
BlueVelvet
Blur-Condensed
Blur-Extended
Blur
Blurrd
board
Boca Raton 4
Boca Raton
Bodoni Twelve ITC TT
Bodoni Twelve OS ITC TT
Bodoni Twelve SC ITC TT
Bodoni SvtyTwo ITC TT
Bodoni SvtyTwo OS ITC TT
Bodoni SvtyTwoSwa ITC TT
Bodoni SvtyTwo SC ITC TT
Bodoni Six ITC TT
Bodoni Six OS ITC TT
Bodoni Six SC ITC TT
Bodoni Brush ITC TT
Bodoni Bd BT
Bodoni Bk BT
Bodoni BT
BodoniClassicChancery
Bodoni Ornaments ITC TT
BoomBox
BoostLightSSK
BoostSSK
Bradley Hand ITC TT
Braganza ITC
BraganzaLtITC TT
BraganzaLtSCITC TT
BreakersSSK
Bremen Blk BT
Bremen Bd BT
BretagneGaelic
Brillo
British Outline Majuscules
Broadway BT
Brolga
Brushcut
BrusselsTitlingCaps
BucaneerSSK
BucheSSK
BuckerooITC TT
Buffied
Bujardet Freres
Burgundian
Burlesque
BurnOut
Burnstown Dam
Cabeen
CAC Valiant
Callaxis
Cancellaresca
CancioneITC TT
CandyBits BT
Canterbury
CapatolaSSK
Captain Howdy
Carbonated Gothic
carbondale eval
CaribbeanITC TT
Carrick Caps
CarumbaHotCapsPlain
CarumbaPlain
CasablancaAntique
Caslon Antique
Castaway
Casual Script SSi
Cataneo BT
Cataneo Lt BT
Caveman
CayaugaSCapsSSK
Celebration
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[ZIP]
2.ps:        ok

[Microsoft Office Add-ins]
Word Add-in (COM):        failed
Word Add-in (Office):        missing
Excel Add-in (COM):        failed
Excel Add-in (Office):        missing
Powerpoint Add-in (COM):        failed
Powerpoint Add-in (Office):        missing
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  • Official Nitronaut
Reymund Oyong

Greetings @jmothersbaugh@gmail.com

Thank you for reaching out through our Community Forums!

I understand that your Nitro PDF Pro 13 installation does not start.
I would like to understand more about the behavior by asking the following questions:

  • When you run Nitro PDF Pro (by double-clicking its icon on the desktop or start menu), does it load the splash screen? If so, do you see the Nitro PDF Pro icon sitting in the Windows Taskbar after launching the app?
  • Is there an error message as soon as you launch the application (by double-clicking its icon on the desktop or start menu)?

An issue such as this is most likely related to a broken installation.
I can see that your installation is on 13.53.3.1073, please try to update to the latest build and see if this will make a difference. 
The Nitro PDF Pro 13 installer can be located from the link below:

https://www.gonitro.com/product-details/downloads - click the 'Download Nitro Pro 13' link. 

Regarding the serial number, the details of the license we found under your email address have been sent here via direct message.
 

Kind regards, 

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Tyler Hobson

I am having the same issue. I can't get Nitro Pro to open. It worked fine until last week. I have restarted my computer multiple times. I have uninstalled, then downloaded the newest executable file, reinstalled and it still won't open. After I try to open it, it will pop up in the taskbar, but no actual window opens. When I hover over the taskbar icon it just shows a blank white screen. Same thing is I hold down Alt+Tab.

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  • 2 weeks later...
  • Official Nitronaut
Reymund Oyong

Greetings @Tyler Hobson

Thank you for reaching out through our Community Forums!

I've encountered this behavior before when the application starts up, but it only shows up on the Windows Taskbar without displaying any error message.

Please try the following and see if they resolve the issue:

1. Open Nitro PDF Pro again. 
2. From the Windows Taskbar, focus on Nitro Pro by clicking on it.
3. Press the Windows key + Left/Right arrow on your keyboard until the Nitro Pro window appears.

Sometimes this happens when Nitro Pro is stuck outside the displayed area on your monitor. 

You can also check if you can move the Nitro Pro window (in case it's off-screen) by holding Shift and right-clicking the Nitro Pro icon in the Taskbar and selecting, "Move". Then, continuously press the Left/Right arrow key on your keyboard until it appears on the screen.

You may also try Maximizing the application in the Task Manager > Processes tab. When you see the Nitro Pro icon under the Processes tab of Task Manager, expand it then right-click and select Maximize. 

Kind regards,

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