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I uninstalled Nitro Pro on my computer and then reinstalled it but the upgraded version will not accept my serial number.

Jessica Vera

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Jessica Vera

This app has done me no good. I have paid for this and it has not been working properly. There is no one to physically speak with and this is just absurd.  I unistalled the app and then reinstalled it back on my computer. My serial number will not work when i go to activate my account.  What can be done about this. If nothing I would like a refund issued back to my card. This has just been more of a headache to use. 



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  • Official Nitronaut
Reymund Oyong

Greetings @Jessica Vera

Thank you for reaching out through our Community Forums!
I apologize for the inconvenience this issue has caused. 

Kindly provide the following so we could effectively troubleshoot your activation issue:

1. The Nitro PDF Pro license that you will use to activate the software. 
2. The version and build of your Niro PDF Pro. This can be located when you open the application and then navigate to the Help tab > About Nitro Pro. 

Kindr regards, 

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