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Serial number is xxx out in version 13


Jim Hurley

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Jim Hurley

The problem is that the serial number is xxx'd out ... how do you find the serial number without being xx;d out?

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Jim Hurley

How do I get my full serial number to upgrade to 14.   Why is it xxx'd out in the software

 

Jim

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  • Official Nitronaut
Reymund Oyong

Greetings @Jim Hurley

Thank you for reaching out through our Community Forums!

In checking your version 13 license, I can see that you have successfully upgraded it to a version 14 license. 
I also noticed that you were able to use the version 14 license to activate Nitro PDF Pro 14. Could you please confirm these are correct? 

Regarding the visibility of the serial number, it is not completely displayed in the application. This is to secure and protect the license from any theft and unauthorized use. 
Our merchant (CleverBridge) sends an email (after the purchase) that contains an Invoice Receipt along with the details of the serial number.
In any case you need a copy of your serial number, you can check it through this email. 

Kind regards, 

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