John Nolan Posted July 31, 2023 Report Share Posted July 31, 2023 I have Nitro PDF Express and can't de-activate or activate it. Can someone help with this? Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted August 2, 2023 Official Nitronaut Report Share Posted August 2, 2023 Greetings @John Nolan Thank you for reaching out through our Community Forums! Kindly provide the serial number that you will use to activate Nitro PDF Pro. This will help us check its status and activation records. Kind regards, Link to comment Share on other sites More sharing options...
John Nolan Posted August 7, 2023 Author Report Share Posted August 7, 2023 (edited) 234***-******-***336 Edited August 13, 2023 by Reymund Oyong Hide Serial number Link to comment Share on other sites More sharing options...
John Nolan Posted August 13, 2023 Author Report Share Posted August 13, 2023 bump Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted August 13, 2023 Official Nitronaut Report Share Posted August 13, 2023 (edited) Greetings @John Nolan My sincere apologies for the delay in getting back to you. In checking the serial number, I can see that it is a Nitro PDF Express 2.0. Please note that we no longer support Nitro Pro 12 and older versions. These versions have reached the End of Life (see Sunset Policy) and their activation servers have been shut down. We recommend upgrading to our latest version, Nitro PDF Pro 14, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. If you are interested to upgrade your license to the latest version, please let me know so we can forward the upgraded request to our Sales team. Kind regards, Edited August 13, 2023 by Reymund Oyong Link to Sunset Link to comment Share on other sites More sharing options...
John Nolan Posted August 19, 2023 Author Report Share Posted August 19, 2023 How long do the new versions last before you stop allowing customers to use it? Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted August 21, 2023 Official Nitronaut Report Share Posted August 21, 2023 Hi @John Nolan I recommend checking our Product Updates & Sunset Policy at https://www.gonitro.com/product-details/sunset-policy Kind regards, Link to comment Share on other sites More sharing options...
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