Product Updates Unlimited product updates included for 1 year from date of purchase - not working for version 14

[Jennifer Jackson]

Can you please allow me to upgrade to version 14. I have entered my serial correctly.

We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue.

[Reymund Oyong]

Greetings @Jennifer Jackson

Thank you for reaching out through our Community Forums!

I have taken the necessary adjustment to ensure that you can proceed with upgrading your existing license to version 14 through the Upgrade Portal.
Please access again our Upgrade Page and then try to upgrade your serial number. 

Kind regards,