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Unable to activate / upgrade


Doug Dixon

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Doug Dixon

Hi,

I have an activated Version 12 but the upgrade to version 13/14 link cannot find my serial and I cannot log in to the website.

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Reymund Oyong

Greetings @Doug Dixon

Thank you for reaching out through our Community Forums!

Please note that when you upgrade, it will upgrade the license to the latest version. At present, the latest version is Nitro PDF Pro version 14. 
Kindly provide your serial number so we could check its status and eligibility for an upgrade to the latest version. 

Kind regards, 

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Doug Dixon
Posted (edited)

Hi Reymund,

My Serial Number is 234************484

Thanks

Doug

Edited by Reymund Oyong
Hide Serial number
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Reymund Oyong

Greetings @Doug Dixon

I have taken the necessary adjustment to ensure that you can proceed with upgrading your existing license to version 14 through the Upgrade Portal.
Please access again our Upgrade Page and then try to upgrade your serial number. 

Kind regards, 

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Thomas Täubel

I have also tried to get an upgrade from version 13 with serial 504xxxxxxxxxxxx058 but also the error message:
We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue.

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Reymund Oyong

Greetings @Thomas Täubel

Thank you for reaching out through our Community Forums!

I have taken the necessary adjustment to ensure that you can proceed with upgrading your existing license to version 14 through the Upgrade Portal.
Please access again our Upgrade Page and then try to upgrade your serial number. 

Kind regards, 

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