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Upgrade price request version Serial not being validated

Barend Hefer

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Barend Hefer

I have Nitro Pro 13.60.108 and I wanted to see Upgrade price to Nitro Pro 14 but the upgrade process does not recognize my serial # and gives error message "We were unable to validate your serial number." The serial number is correct on my side as activated by Nitro. Please advise further.

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  • 2 weeks later...
  • Official Nitronaut
Reymund Oyong

Greetings @Barend Hefer

Thank you for reaching out through our Community Forums!

I understand that you are receiving the serial number not validated when attempting to upgrade through our Upgrade Portal.
Could you please provide the serial number that you would like to upgrade so we could check it further on our end?

Kind regards, 

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