upgrade to V14，I tried to upgrade on the website but it didn't work.

[Yolanda Meng]

I bought V14 for my customer, but the customer feedback that the KEY received is V13, so can you please help upgrade the KEY? Thanks.

[Reymund Oyong]

Greetings @Yolanda Meng

Thank you for reaching out through our Community Forums!

Could you please confirm if you have purchased the license on our page at https://www.gonitro.com/pricing?
If so, please provide the email address you used to purchase it including the serial number so we can check the purchase record. 

Kind regards, 

[Yolanda Meng]

The customer's information is as follows. Looking forward to hearing from you. Thanks.

L*****

Below are the license keys for your purchased product(s). Also listed below, you will find some helpful links for each of the products purchased, such as links for product download, product registration, tech support, etc.   Nitro Pro - Perpetual License 1-19 No: Item No: Mfgr Part#: License Key / Serial Number 1. AU1 1******** NitroProPerp 504***-******-***474

 

Edited August 16, 2023 by Reymund Oyong
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[Dan Searle]

I was trying to upgrade from 13 to 14.  The original email I received was for 40% off the upgrade.  I was unsuccessful in getting the upgrade.  I again received another email for 20% off and was unsuccessful.  My serial # is 504************724.  The reason states: We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our community forum and update us with your issue.

 

Any help you could give would be most appreciated.  

Edited August 16, 2023 by Reymund Oyong
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[Reymund Oyong]

Greetings @Yolanda Meng

It appears that your customer purchased the license through a reseller. 
Please inform your customer to reach out to the reseller regarding the concern with the version of the license. They should be able to assist you as they are the reseller/vendor. 

Kind regards

[Reymund Oyong]

Greetings @Dan Searle

Thank you for reaching out through our Community Forums!

I have taken the necessary adjustment to ensure that you can proceed with upgrading your existing license to version 14 through the Upgrade Portal.
Please access again our Upgrade Page and then try to upgrade your serial number. 

Kind regards, 

[Yolanda Meng]

Hi, Thank you for your support, I have completed the upgrade through Climb CS.