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Forgot sign up mail address for account and forgot my serial number

Andreas Woldbye

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Andreas Woldbye



We are a company that have several licenses for Nitro, but I forgot my account details and need to migrate my laptop to a new machine. I simply can't remember which mail address I used back in the day to sign up. I have all other employees license keys but my own. What do I do ? 


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  • 2 weeks later...
  • Official Nitronaut
Reymund Oyong

Greetings @Andreas Woldbye

Thank you for reaching out through our Community Forums!

I searched for a license purchase and did not find a purchase record under the email address you used here in our Community Forums. 
When purchasing a license online, an email with an Invoice Receipt that contains the serial number to activate Nitro PDF Pro is sent to the purchaser. 

If you purchased the Nitro PDF Pro license using a different email, kindly provide it so we can search for the purchase record. This information will help us locate the details of your purchase and determine your license. 

Kind regards, 

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