Terence Stacey Posted August 7, 2023 Report Share Posted August 7, 2023 I have tried the procedure described on the Nitro Pro website. My license number is found but in the next step it asks me to deactivate - but it shows that there is nothing to deactivate. I have tried the procedure 20+ times. Unfortunately, Nitro make it impossible to actually log an incident on this - as soon as I try it just forces me into the same never-ending loop. Even the Chat window cuts off after pushing you into the same approach. VERY frustrating when you can't get basic help for a product I bought many years ago Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted August 13, 2023 Official Nitronaut Report Share Posted August 13, 2023 Greetings @Terence Stacey Thank you for reaching out through our Community Forums! I do apologize for the inconvenience this issue has caused. In checking your account, I can see that your concern in this post has already been taken care of through a support ticket. Please let us know if you have any further questions. Link to comment Share on other sites More sharing options...
Terence Stacey Posted August 14, 2023 Author Report Share Posted August 14, 2023 Yes it has - thanks very much Link to comment Share on other sites More sharing options...
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