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Password reset request not working

Wendy Cradock

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Wendy Cradock

I have a licence for version 11 and have upgraded my computer.  I cannot remember my password but the request to reset it isn't working.  I have my licence number and my invoice, but without the password I can't get anywhere.  I've had to sign up for a second account that I don't want or need to try and get access to my password.  Bonkers!

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Reymund Oyong

Greetings @Wendy Cradock

Thank you for reaching out through our Community Forums!

I understand that you are trying to reset your Nitro Sign account password.
Could you please provide the email address that is associated with that Nitro Sign account?

Kind regards, 

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