Wendy Cradock Posted August 7, 2023 Report Share Posted August 7, 2023 I have a licence for version 11 and have upgraded my computer. I cannot remember my password but the request to reset it isn't working. I have my licence number and my invoice, but without the password I can't get anywhere. I've had to sign up for a second account that I don't want or need to try and get access to my password. Bonkers! Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted August 13, 2023 Official Nitronaut Report Share Posted August 13, 2023 Greetings @Wendy Cradock Thank you for reaching out through our Community Forums! I understand that you are trying to reset your Nitro Sign account password. Could you please provide the email address that is associated with that Nitro Sign account? Kind regards, Link to comment Share on other sites More sharing options...
Kristi Minehan Posted October 26, 2023 Report Share Posted October 26, 2023 I am in the same situation - I have tried to log in on my laptop and can't remember my password. I requested the reset and haven't received any emails. Please help Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted October 27, 2023 Official Nitronaut Report Share Posted October 27, 2023 Greetings @Kristi Minehan Thank you for reaching out to our Community Forums. Please note that the password reset option will only work on active Nitro Sign accounts. In checking your email address, I can see that you have recently signed up for a Nitro Sign account. Could you please confirm if you were able to login to Nitro Sign after the sign up? Kind regards, Link to comment Share on other sites More sharing options...
Drew McIntyre Posted December 23, 2023 Report Share Posted December 23, 2023 Hello, I too cannot re-set my password as I didn't receive an email from Nitro after requesting a password re-set. I had to use a different email address (and PW) to set up a new account just to be able to post this help request. Help would be greatly appreciated. Link to comment Share on other sites More sharing options...
Drew McIntyre Posted January 4 Report Share Posted January 4 Will someone please please respond to my December 23 posting above. Link to comment Share on other sites More sharing options...
Drew McIntyre Posted January 4 Report Share Posted January 4 I posted a reply to an earlier post on December 23 similar to this issue and my post has still not been approved by a moderator to go live. Drew Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted January 9 Official Nitronaut Report Share Posted January 9 Greetings @Drew McIntyre Thank you for reaching out through our Community Forums! I apologize for delay in getting back to your post in this thread. Could you please provide the email address of the Nitro Sign account that you would like to password reset? Once I have this information, I will go ahead to check and investigate. Kind regards, Link to comment Share on other sites More sharing options...
Drew McIntyre Posted January 11 Report Share Posted January 11 (edited) Thanks for the response Reymund. The email address is dmcint*****@hotmail.com Edited February 20 by Reymund Oyong Hide email addresses Link to comment Share on other sites More sharing options...
Drew McIntyre Posted January 20 Report Share Posted January 20 Still waiting as no one has contacted me since providing my email address on January 11, 2024 Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted February 20 Official Nitronaut Report Share Posted February 20 Greetings @Drew McIntyre I apologize for the delay in getting back to your update in this post. I do not see a Nitro Sign account that is associated with the provided email address, dmcint*****@hotmail.com. Please note that the password reset email only applies to active and existing Nitro Sign accounts. Furthermore, a Nitro Sign account is not automatically created when purchasing a Nitro PDF Pro license. To create a Nitro Sign account, you will need to manually sign up here https://cloud.gonitro.com by clicking the Sign Up link. Kind regards, Link to comment Share on other sites More sharing options...
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