Nitro Pro 13 - Crashing - Windows 10 Pro

[Alexandre Cabang]

My Nitro PDF keeps on crashing. I already tried to uninstall and reinstall it. I also did windows update.

Anyone here can support or share solutions if you experience this before?

 

 

[Reymund Oyong]

Greetings @Alexandre Cabang

Thank you for reaching out through our Community Forums!

I understand that your Nitro PDF Pro installation is crashing.
Could you please describe the steps you are taking before coming across the crash issue?

1. When you simply run Nitro PDF Pro (without opening a document) does it still crash?

Note: Opening Nitro PDF Pro can be done by clicking its icon in the Windows Start menu items.

2. What is the version and build of her Nitro PDF Pro? You can see this information in the Control Panel > Programs and Features.
3. If the crash issue only occurs when opening a specific PDF document, can you share the file here so we could test and see if the issue can be reproduced on out end?

Kind regards, 

[Doug Workman]

Hi I am having the same problem. It crashes even when I just trying to open the program (not load a document). 

[Reymund Oyong]

Greetings @Doug Workman

Thank you for reaching out through our Community Forums!

Could you please access the Programs and Features in your Windows Control Panel and take note of the version and build of Nitro PDF Pro?
Please include as well a screenshot of the installed Microsoft Visual C++ Redistributables. See the sample screenshot below:

 

Kind regards,