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Problem Nitro Pro 14


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we have a Nitro Pro 13 license Serveur 2019 serial number 5049***********446 and Cleverbridge reference 361*****0.

The laptop running this licence has to be replaced and therefore, I was willing to install Nitro Pro on the new machine.

From your website, the downloaded version is 14, which didn't want to accept our registration key.

Willing to uninstall version 1³4, the process didn't complete and now, I am in a tricky situation:

* version 13 doesn't want to run, stating that there is a newer version of Nitro installed

* version 14 doesn't run either


What can I do ? 

How to do a clean and complete uninstall of version 14 ?


Thanks and regards,


Edited by Reymund Oyong
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  • Official Nitronaut
Reymund Oyong

Greetings @bernard@comptoirafricain.be

Thank you for reaching out through our Community Forums!

Please uninstall first the Nitro PDF Pro 14 on the computer. You can uninstall the Nitro PDF Pro 14 in the Control Panel > Programs and Features of Windows.  
When done, proceed with installing Nitro PDF Pro 13 using the installer from the following location:

https://www.gonitro.com/product-details/downloads - Ensure to click the 'Download Nitro Pro 13' link.  

Kind regards, 

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