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Problems activating license in a new computer

Henrique Figueiredo

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Henrique Figueiredo

Dear Sirs,

I need help activating an old license of Nitro bought in 2019. Your link here in your website recognizes the license, but does not deactivate in computers. When I introduce the license in Nitro it appear the error "-24". Please assist. Kind regards

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Reymund Oyong

Greetings @Henrique Figueiredo

Thank you for reaching out through our Community Forums!

Could you please provide the serial number you use to activate Nitro PDF Pro? 
Also, what is the version and build of the Nitro PDF Pro on your computer? The details can be located under the Help tab > About Nitro Pro. 

Kind regards, 

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Henrique Figueiredo
Posted (edited)

Dear Reymung,

The serial number is 234***-******-***125  and the Nitro version installed is Please advice.

Thank you

Edited by Reymund Oyong
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