Update to Nitro Pro14 is not possible

[Salvatore Miccichè]

I have the software version 13, I would like to upgrade to version 14.
In the screen the license is 504955XXXXXXXXXXXXXXX
Obviously it is not accepted.
The software was purchased online at your Cleveland dealer.
Unfortunately I can’t find their e-mail, with all the license parameters.

Greetings

[Reymund Oyong]

Greetings @Salvatore Miccichè

Thank you for reaching out through our Community Forums!

Kindly provide the email address you used to purchase the license so we could search for the CleverBridge order and determine the complete serial number. 
Please note that I did not find a license purchase record under the email address you used here in Community Forums 

Kind regards,