Jump to content

Deactivate NitroPro 13 licence for a former employee

Andrea Spichiger

Recommended Posts

Andrea Spichiger


I tried to deactive the licence of a former employee, who has left the company. We would like to use that licence for another team member. 

When I go the portal, where I could do so, I receive the message: "licences.gonitro.com" "Please select devices to deactivte". But there is nothing that I could select. The account of that former employee is not active anymore, thus we cannot go through his Nitro Account to deactive.

Any help?

Many thanks


Link to comment
Share on other sites

  • Official Nitronaut
Reymund Oyong

Greetings @Andrea Spichiger

Thank you for reaching out through our Community Forums!

When using the license portal, there is no need to process a deactivation if the value in the 'Number of Activations' is zero (0). 
You can proceed with using the license to activate Nitro PDF Pro once installed on the machine. 

The Nitro PDF Pro installer can be located from the link below:
https://www.gonitro.com/product-details/downloads - please ensure that you select the version that matches your serial number. 

Kind regards, 

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.