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Unable to upgrade to V14

Mick Seymour

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Mick Seymour

After inputting V13 serial number, I am told that "We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue."

I have checked that my number is correct it is from the original Cleverbridge invoice/receipt and cut and pasted with no spaces etc.

Date of Invoice is 01/03/2021 reference 263******.

Serial shows as: 5049.. and is 18 digits long.

Would appreciate some advice as current version crashes when saving to Google drive which I believe is now fixed.

Edited by Reymund Oyong
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  • Official Nitronaut
Reymund Oyong

Greetings @Mick Seymour

Thank you for reaching out through our Community Forums!

I have taken the necessary adjustment to ensure that you can proceed with upgrading your existing license to version 14 through the Upgrade Portal.
Please access again our Upgrade Page and then try to upgrade your serial number. 

Kind regards,

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