Jump to content

Upgrade to Version 14

Phillip Bohning

Recommended Posts

Phillip Bohning


When I purchased version 13 back in Feb 2022, it was sold as an "UpgradeBundle" and I remember the advertising stating that the bundle included an upgrade to v14.  On the upgrade page (https://www.gonitro.com/support/upgrade), I tried my v13 serial number, with and without dashes, and received the error:

"We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue."

When I tried the serial number of an older version  of NitroPro, I was offered a discount.  Am I entitled to a free upgrade to version 14 from my version 13 "UpgradeBundle"?  I purchased v13 through the Nitro PDF website using a Nitro-provided coupon code and was billed through Cleverbridge.

Thank you for your help :)

Link to comment
Share on other sites

  • Official Nitronaut
Reymund Oyong

Greetings @Phillip Bohning

Thank you for reaching out through our Community Forums!

I have sent you a direct message about your options to upgrade your existing license to version 14. 

Kind regards, 

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.