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Free upgrade to Nitro Pro 14 fails


Sigit Darmawan

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  • 2 weeks later...
  • Official Nitronaut
Reymund Oyong

Greetings @Sigit Darmawan,

Thank you for reaching out through our Community Forums!

In checking your ten (10) version 13 licenses, I can see that they are eligible for a discounted upgrade to the newest version of Nitro Pro.
Please note that the free upgrade is given to those who purchased and added the Product Updates add-on last year and earlier this year. 

You can do the upgrade through our Upgrade Portal at https://www.gonitro.com/support/upgrade

Kind regards, 

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