Upgrading from 13 to 14 and serial number not working

[Adam Hollitzer]

Hi,

I have tried to upgrade from my version 13 to the latest (awesome) version 14.  However when trying to use my serial number ****, the upgrade stops working and sends me here.

 

Can you please help me resolove this?

 

Thanks

Adam 

Edited August 15, 2023 by Leslie V
Deleted Confidential Information (Serial Number)

[Leslie V]

Hello Adam,

Thank you for your message – I’m happy to assist you.

I made the necessary changes to allow the upgrade. Please try to upgrade to version 14 again, please proceed to the following web page,

https://www.gonitro.com/pro/upgrade

Enter your serial number and follow the prompts to receive a new Nitro Pro 14 serial key and installation files.

Please let me know how that goes.
 

[Juanita Pretorius]

Good day

I have the same issue it says unable to validate my version 13 licence

Please assist

 

Thanks

 

[amos brittani]

yeah its not working. I also tried to upgrade the version but I am unable to do. Inform to me when is will start working.

[Leslie V]

22 hours ago, Juanita Pretorius said:

Good day

I have the same issue it says unable to validate my version 13 licence

Please assist

 

Thanks

 

Hi @Juanita Pretorius

Please try upgrading again: https://www.gonitro.com/pro/upgrade

[Leslie V]

11 hours ago, amos brittani said:

yeah its not working. I also tried to upgrade the version but I am unable to do. Inform to me when is will start working.

Hi @amos brittani

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.