Can't re-activate Nitro Productivity Suite 12 on new computer

[Jovita Kravitz]

Please help, I tried manual, going through the Activation steps etc. but got hung up when I clicked "Deactivate" and it kept saying "select devices to deactivate." there is no option to do that. Thank you.

[Leslie V]

Hello @Jovita Kravitz

Please note that we no longer support Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 since we released version 13. 

We recommend to upgrade to our latest version, V14, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 14, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade
 
Please let us know if you need any further assistance.