George Knight Posted August 14, 2023 Report Share Posted August 14, 2023 I am unable to activate my Nitro license on my laptop. My desktop has version 13 and my laptop has version 14. When I activate the serial I get a message that the license isn't found. Happens even when I deactivate my desktop first. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted August 15, 2023 Official Nitronaut Report Share Posted August 15, 2023 Hello @George Knight Thanks for reaching out to us! I am unable to locate a version 13 or version 14 serial number using the email address you provided. Please send me your serial number so I can check. I look forward to your response. Link to comment Share on other sites More sharing options...
George Knight Posted August 15, 2023 Author Report Share Posted August 15, 2023 (edited) *** Thank you @Leslie V Edited August 16, 2023 by Leslie V Deleted Confidential Information (Serial Number) Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted August 16, 2023 Official Nitronaut Report Share Posted August 16, 2023 Hi @George Knight Your serial number is for Nitro PDF Pro 13, please uninstall the version you installed. And then get the correct version 13 installer from the page below:https://www.gonitro.com/nps/product-details/downloads After installation, activate with your serial number. Please let me know how that goes. Link to comment Share on other sites More sharing options...
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