Kicked out of Nitro. Tried to reactivate but did not work.

[Randi L. Cooper]

I have Nitro Pro  13.  It is installed onto 2 computers.  For some unknown reason, it stopped working on one computer.  I tried reactivating but I get the error message that I have reached the maximum number of installations allowed for this license.  I have not installed on any other computer...

Please help...

[Leslie V]

Hello @Randi L. Cooper

Thank you for your message - I can help you out.

I released your Nitro Pro 13 serial number so you can reactivate. Please get the correct version 13 installer from this page: https://www.gonitro.com/nps/product-details/downloads

After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number.

I hope this helps! Please let me know how that goes.
 

[Jason Poett]

I seem to be running into a similar issue. One day the computer said I needed to register by a certificate and would not register manually. Also tried to uninstall and reinstall. No luck.

[Jason Poett]

The software just keeps asking for an activation certificate.

 

[Leslie V]

Hello @Jason Poett

Thank you for contacting us - I'm happy to assist you.

Please get the latest version 13 installer from this page: https://www.gonitro.com/nps/product-details/downloads
After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number.

I hope this helps. Let me know if you require anything else.