ACTIVATION

[JUDITH NUNEZ]

I downloaded the app on another pc because I'm allowed 2 activations but I can't activate the new one and following the instructions on the site, I deactivate to reactivate and now I have 0 activations and still can't activate.

[Reymund Oyong]

Greetings @JUDITH NUNEZ

Thank you for reaching out through our Community Forums!

An activation issue will likely occur if the version of the license does not match the version of the application that you would like to activate. 
Please check the version of your serial number using our license portal here: https://licenses.gonitro.com/prd/portal

From the license portal, kindly take note of the version (the Nitro PDF Pro application installed on the computer must match this version).

To check which version is installed on the computer, launch Nitro PDF Pro and then navigate to the Help tab > About Nitro Pro. 
If the version does not match the license's version, please uninstall and then install the appropriate Nitro PDF Pro version. 

In your case, it appears that your existing license is for version 13. Please ensure that you install Nitro PDF Pro 13 so you can successfully activate using your version 13 serial number. 

The Nitro PDF Pro 13 installer can be located from the link below:
https://www.gonitro.com/product-details/downloads - click the 'Download Nitro Pro 13' link. 

Kind regards, 

[Cesar Logreira]

I have the same issue.

I followed all instructions and nothing, it shows an error. Please help

[Reymund Oyong]

Greetings @Cesar Logreira

Thank you for reaching out through our Community Forums!

Could you please provide your Nitro PDF Pro serial number so we could check it as well on our end?

Kind regard,