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2nd activation issues

Jonathan Williams

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Jonathan Williams



I've just tried to Activate my 2nd licence on my laptop but when I insert my serial number it states that the serial doesn't existing, anyone else have this problem and know's who to resolve it?



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Leslie V

Hello @Jonathan Williams

Thanks for your message - I'm happy to assist you.

The error message means that the serial number you are trying to activate is for a different version of Nitro PDF Pro.

Your serial number is for Nitro PDF Pro 13, please uninstall the version you installed.
And then get the correct version 13 installer from the page below:

After installation, activate with your serial number.

Please let me know how that goes.

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  • 3 weeks later...

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