Tladi Ntai Posted August 15, 2023 Report Share Posted August 15, 2023 Good day I recently changed laptops and I need to revert back to nitro pdf 13. It does not accept my serial number and I have no intentions to upgrade . Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted August 17, 2023 Official Nitronaut Report Share Posted August 17, 2023 Greetings @Tladi Ntai Thank you for reaching out through our Community Forums! An activation issue will likely occur if the version of the license does not match the version of the application that you would like to activate. Please check the version of your serial number using our license portal here: https://licenses.gonitro.com/prd/portal From the license portal, kindly take note of the version (the Nitro PDF Pro application installed on the computer must match this version). To check which version is installed on the computer, launch Nitro PDF Pro and then navigate to the Help tab > About Nitro Pro. If the version does not match the license's version, please uninstall and then install the appropriate Nitro PDF Pro version. In your case for the version 13 license, please ensure that you install Nitro PDF Pro 13. The installer can be located from the link below:https://www.gonitro.com/product-details/downloads - click the 'Download Nitro Pro 13' link. Kind regards, Link to comment Share on other sites More sharing options...
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