Using a Nitro pro 12 serial with error -24 in activation process

[UTFDRRHHSAN INCAP]

Hi! I´m triyin to install a Nitro pro 12 version in a computer at work. We have the nitro_pro12.exe from when we made the purchase, but after installing the software and introduce  the serial number nitro keep on showing a mesage that "error -24 has ocurred" and left the program in an unactivated status. We also have 1 Nitro pro 13 an 2 Nitro por 14 licences.  But we want to know why we can´t use that 12 version.  

We already made the activation check y the activation support option and it show that the serial numbre has an active status with 0 activations and 2 activations allowed.

 In advance, thanks for the support.

 

[Leslie V]

Hello @UTFDRRHHSAN INCAP

Thanks for reaching out to us! I am happy to assist you.

Please send me the serial number you are trying to use so that I can check.

Cheers!

[Sunil Malik]

I changed hard disk. Tried for deactivation. It shows the serial number and also has an active status with 0 activations and 2 activations allowed. My Serial Number is ***. Please help to activate.. Many thanks

Edited September 16 by Leslie V
Deleted Confidential Information (Serial Number)

[laith_a79]

On 8/22/2023 at 4:02 PM, Leslie V said:

Hello @UTFDRRHHSAN INCAP

Thanks for reaching out to us! I am happy to assist you.

Please send me the serial number you are trying to use so that I can check.

Cheers!

Hello I am having the same issue, I have License for Nitro Pro 12 and when I am activating it Error-24 message I've installed Nitro pro12 not the new 14

[Thomas Richardson]

I am having the same issue. I have the same error, have checked the serial number and it shows 0 activation's with 2 available. 

[Eric West]

On 8/21/2023 at 2:51 PM, UTFDRRHHSAN INCAP said:

Hi! I´m triyin to install a Nitro pro 12 version in a computer at work. We have the nitro_pro12.exe from when we made the purchase, but after installing the software and introduce  the serial number nitro keep on showing a mesage that "error -24 has ocurred" and left the program in an unactivated status. We also have 1 Nitro pro 13 an 2 Nitro por 14 licences.  But we want to know why we can´t use that 12 version.  

We already made the activation check y the activation support option and it show that the serial numbre has an active status with 0 activations and 2 activations allowed.

 In advance, thanks for the support.

 

I have the same issue.

[Allan Foster]

I have the exact same problem.  I'm trying to move a version 12 license to a new computer. I looked up my license and it asked me to deactivate, but when I clicked the deactivate button it asked me to select a device but had no devices listed.

[UTFDRRHHSAN INCAP]

Thanks! I have sent you the serial number and the purchase invoice by message.

Cheers!

[Leslie V]

On 8/23/2023 at 11:22 AM, Sunil Malik said:

I changed hard disk. Tried for deactivation. It shows the serial number and also has an active status with 0 activations and 2 activations allowed. My Serial Number is ***. Please help to activate.. Many thanks

Hi Sunil,

Thank you for reaching out to us through our Community Forums!

I sent you a direct message regarding this.

Cheers!
 

[Leslie V]

On 8/24/2023 at 11:20 PM, laith_a79 said:

Hello I am having the same issue, I have License for Nitro Pro 12 and when I am activating it Error-24 message I've installed Nitro pro12 not the new 14

Hi @laith_a79

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.
 

[Leslie V]

On 8/25/2023 at 8:25 PM, Thomas Richardson said:

I am having the same issue. I have the same error, have checked the serial number and it shows 0 activation's with 2 available. 

Hello @Thomas Richardson

Please send me the serial number you are having trouble using so we can check.

[Leslie V]

On 8/26/2023 at 12:08 AM, Eric West said:

I have the same issue.

Hello @Eric West

Thank you for reaching out to us through our Community Forums!

I sent you a direct message regarding this issue.

Cheers!
 

[Leslie V]

On 8/26/2023 at 2:07 AM, Allan Foster said:

I have the exact same problem.  I'm trying to move a version 12 license to a new computer. I looked up my license and it asked me to deactivate, but when I clicked the deactivate button it asked me to select a device but had no devices listed.

Hi @Allan Foster
Thank you for reaching out to us through our Community Forums!

I sent you a direct message regarding this issue.

Cheers!