Jump to content
Want more features in Nitro PDF Pro? ×

Using a Nitro pro 12 serial with error -24 in activation process

UTFDRRHHSAN INCAP

By UTFDRRHHSAN INCAP
in Activation/Installation

 Share

Recommended Posts

UTFDRRHHSAN INCAP

UTFDRRHHSAN INCAP

Posted
Posted

Hi! I´m triyin to install a Nitro pro 12 version in a computer at work. We have the nitro_pro12.exe from when we made the purchase, but after installing the software and introduce  the serial number nitro keep on showing a mesage that "error -24 has ocurred" and left the program in an unactivated status. We also have 1 Nitro pro 13 an 2 Nitro por 14 licences.  But we want to know why we can´t use that 12 version.  

We already made the activation check y the activation support option and it show that the serial numbre has an active status with 0 activations and 2 activations allowed.

 In advance, thanks for the support.

 

Link to comment
Share on other sites
Sunil Malik

Sunil Malik

Posted
Posted (edited)

I changed hard disk. Tried for deactivation. It shows the serial number and also has an active status with 0 activations and 2 activations allowed. My Serial Number is ***. Please help to activate.. Many thanks

Edited by Leslie V
Deleted Confidential Information (Serial Number)
Link to comment
Share on other sites
laith_a79

laith_a79

Posted
Posted
On 8/22/2023 at 4:02 PM, Leslie V said:

Hello @UTFDRRHHSAN INCAP

Thanks for reaching out to us! I am happy to assist you.

Please send me the serial number you are trying to use so that I can check.

Cheers!

Hello I am having the same issue, I have License for Nitro Pro 12 and when I am activating it Error-24 message I've installed Nitro pro12 not the new 14

Link to comment
Share on other sites
Eric West

Eric West

Posted
Posted
On 8/21/2023 at 2:51 PM, UTFDRRHHSAN INCAP said:

Hi! I´m triyin to install a Nitro pro 12 version in a computer at work. We have the nitro_pro12.exe from when we made the purchase, but after installing the software and introduce  the serial number nitro keep on showing a mesage that "error -24 has ocurred" and left the program in an unactivated status. We also have 1 Nitro pro 13 an 2 Nitro por 14 licences.  But we want to know why we can´t use that 12 version.  

We already made the activation check y the activation support option and it show that the serial numbre has an active status with 0 activations and 2 activations allowed.

 In advance, thanks for the support.

 

I have the same issue.

Link to comment
Share on other sites
Allan Foster

Allan Foster

Posted
Posted

I have the exact same problem.  I'm trying to move a version 12 license to a new computer. I looked up my license and it asked me to deactivate, but when I clicked the deactivate button it asked me to select a device but had no devices listed.

Link to comment
Share on other sites
  • 3 weeks later...
  • Official Nitronaut
Leslie V

Leslie V

Posted
  • Official Nitronaut
Posted
On 8/23/2023 at 11:22 AM, Sunil Malik said:

I changed hard disk. Tried for deactivation. It shows the serial number and also has an active status with 0 activations and 2 activations allowed. My Serial Number is ***. Please help to activate.. Many thanks

Hi Sunil,

Thank you for reaching out to us through our Community Forums!

I sent you a direct message regarding this.

Cheers!
 

Link to comment
Share on other sites
  • Official Nitronaut
Leslie V

Leslie V

Posted
  • Official Nitronaut
Posted
On 8/24/2023 at 11:20 PM, laith_a79 said:

Hello I am having the same issue, I have License for Nitro Pro 12 and when I am activating it Error-24 message I've installed Nitro pro12 not the new 14

Hi @laith_a79

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.
 

Link to comment
Share on other sites
  • Official Nitronaut
Leslie V

Leslie V

Posted
  • Official Nitronaut
Posted
On 8/25/2023 at 8:25 PM, Thomas Richardson said:

I am having the same issue. I have the same error, have checked the serial number and it shows 0 activation's with 2 available. 

Hello @Thomas Richardson

Please send me the serial number you are having trouble using so we can check.

Link to comment
Share on other sites
  • Official Nitronaut
Leslie V

Leslie V

Posted
  • Official Nitronaut
Posted
On 8/26/2023 at 12:08 AM, Eric West said:

I have the same issue.

Hello @Eric West

Thank you for reaching out to us through our Community Forums!

I sent you a direct message regarding this issue.

Cheers!
 

Link to comment
Share on other sites
  • Official Nitronaut
Leslie V

Leslie V

Posted
  • Official Nitronaut
Posted
On 8/26/2023 at 2:07 AM, Allan Foster said:

I have the exact same problem.  I'm trying to move a version 12 license to a new computer. I looked up my license and it asked me to deactivate, but when I clicked the deactivate button it asked me to select a device but had no devices listed.

Hi @Allan Foster
Thank you for reaching out to us through our Community Forums!

I sent you a direct message regarding this issue.

Cheers!

Link to comment
Share on other sites
Mark Nothstine

Mark Nothstine

Posted
Posted

Having same issue. New laptop attempted to install Nitro pro 12 and am getting the Error -24 (maybe -25 I forget now)

Went through deactivation process as suggested but there are no devices listed.

Cheers!

Link to comment
Share on other sites
  • 2 weeks later...
Arkadiusz Kuzimski

Arkadiusz Kuzimski

Posted
Posted

I changed laptop. Tried for deactivation NitroPro10. It shows the serial number and also has an active status with 0 activations and 2 activations allowed. Please help to activate. Many thanks

Link to comment
Share on other sites
  • Official Nitronaut
Leslie V

Leslie V

Posted
  • Official Nitronaut
Posted

Hello @Arkadiusz Kuzimski

Thanks for reaching out to us! I am happy to assist you.

Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down. You may refer to our Sunset Policy here: https://www.gonitro.com/nps/product-details/sunset-policy 

We recommend to upgrade to our latest version, V14, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 14, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade
 
Please let us know if you need any further assistance.
 

Link to comment
Share on other sites
  • Official Nitronaut
Leslie V

Leslie V

Posted
  • Official Nitronaut
Posted
On 10/13/2023 at 5:45 PM, Arkadiusz Kuzimski said:

 

Hi Arek,

Please send me the key again so I can follow up with your Account Executive.

Link to comment
Share on other sites
  • 1 month later...
  • 3 weeks later...
  • 4 months later...
Arkadiusz Kuzimski

Arkadiusz Kuzimski

Posted
Posted

Hi Leslie,

I sent you a private message with the key.

 

Could You help me?

 

Thanks

Arek

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing

© 2021 Nitro Software, Inc. All rights reserved. Nitro, the Nitro logo, Nitro Pro, and Nitro Sign are trademarks and/or registered trademarks, of Nitro Software, Inc. or its affiliates in the United States and/or other countries.

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.

  I accept